Business Analyst
2 weeks ago
Business Analyst, Group Contact Centre We are seeking a highly organised and detail-oriented Business Analyst to support the Group Contact Centre in optimizing processes, improving efficiency and achieving strategic goals/objectives through data-driven insights and recommendations. The ideal candidate will analyse trends, identify opportunities for improvement and leverage data to influence strategies and tactical decisions in the Group Contact Centre. This role requires close collaboration with cross-functional teams, vendors and stakeholders to enhance Contact Centre performance. Key Responsibilities Responsible for the acquisition and analysis of data from primary and secondary sources such as workload volumes (including calls, emails, Live Chats), abandoned rates, post-call survey results. Ensure accurate and consistent tracking of data for the reporting of Contact Centre performance and Key Result Areas. Responsible for data validation and analysis, maintain databases to relate to Contact Centre’s operational needs. Prepare and deliver presentations on Contact Centre performance. Develop workload projections and capacity planning to anticipate future capacity needs and inform resource allocation and hiring strategies. Drive operational efficiency through analysis, engaging users (including internal stakeholders and external vendors) to understand business processes and current problems and recommend solutions aligned with standard methodologies such as project management frameworks and best practices. Support projects involving tech refresh of Contact Centre technology to maintain and streamline operational performance and security e.g. via analytics or AI solutions. Provide support work in various aspects of planning, deployment, testing and post-deployment review. Lead system-related improvement projects such as conducting detailed tests and validation of the new environment to ensure all functionalities are working as expected. Any other tasks assigned by HOD and the Reporting Officer. Job Requirements Bachelor’s degree in Business or Business Analytics, Healthcare Administration or Informatics or a related field. At least 2 years of relevant experience in business, operations or data analysis (preferably in healthcare or related industries). Fresh graduates with good academic performance in related field may be considered. Strong analytical skills with systematic thought process and an ability to think creatively and respond to changes. Shows willingness to adopt a hands‑on approach to uncover root causes or insights, contextualizing results within the Contact Centre’s operating landscape. Experience with data analysis, querying and visualization tools (e.g. Excel, Tableau, Power BI, SQL). Good written and oral communication skills. Comfortable communicating cross-functionally in formal and informal settings and synthesize information and findings. Skills in Microsoft.Net Programming, Soap/Web Service/XML Programming, Microsoft SQL Database administration, SQL Stored Procedures will be added advantage. Referrals increase your chances of interviewing at National University Health System by 2x. #J-18808-Ljbffr
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Business Analyst
3 weeks ago
Singapur, Singapore 3 CUBED BUSINESS CONSULTING PTE. LTD. Full timeBusiness Analyst - Payment Domain Experience: 10+ Years Key Skills: Business Analyst, Payment/ Banking Domain, ISO20022, SWIFT format, Payment Schemes, Agile Job Requirement Knowledge of Banking Payment Systems and/or Banking Domain. Knowledge of ISO 20022 and SWIFT formats, payment schemes. To undertake business analyst roles covering SDLC phases...
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Business Analyst
4 weeks ago
Singapur, Singapore ACCA Careers Full timeResponsibilities Collaborate with stakeholders to gather, analyze, and prioritize business requirements. Understanding of user "pain-points", providing solutions to them. Assist in the creation and maintenance of product backlogs. Analyze and document business processes and workflows. Participate in Agile ceremonies such as sprint planning, backlog grooming,...
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Business Analyst
4 weeks ago
Singapur, Singapore ValueLabs Full timeDirect message the job poster from ValueLabs Note: Local Singapore candidates preferable. Interested candidates please share resume to Please find attached JD: • Minimum 5 years of experience as an IT Business Analyst in ERP and CRM projects. • Strong understanding of ERP systems (e.g., Oracle, SAP, Microsoft Dynamics) and CRM platforms (e.g.,...
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Business Analyst
4 weeks ago
Singapur, Singapore Crocs, Inc. Full timeGet AI-powered advice on this job and more exclusive features. At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution...
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Business Analyst
4 weeks ago
Singapur, Singapore AvePoint Full timeOverview AvePoint is seeking a Business Analyst with enterprise software solutions experience to join us in our Client Services division. What will you be doing? The Business Analyst analyzes business processes and applicable automated systems, and develops As-Is and To-Be descriptions. This individual leads requirements gathering and analysis activities,...
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Business Analyst
3 weeks ago
Singapur, Singapore Selby Jennings Full timeOur client is a leading global Asset Management firm with a strong presence in Singapore. They are looking for a Business Analyst to join their team in Singapore to cover strategic projects. Responsibilities of Business Analyst: Provide business and project support to senior leadership and key teams. Coordinate across departments and regions to ensure smooth...
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Business Analyst
2 weeks ago
Singapur, Singapore Mphasis Full timeOverview Join to apply for the Business Analyst role at Mphasis . Who are we looking for? We are looking for 10+ Years of Experience as Business Analyst with P&C Insurance Domain experience. Role Details Role: Business Analyst (P&C) Location: Nearshore/Philippines Technical Skills 10+ Years of Experience as Business Analyst Strong Domain Knowledge – P&C...
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Business Analyst
4 weeks ago
Singapur, Singapore WSH EXPERTS PTE. LTD. Full timePosition: Business Analyst Duration: 1 Year (Renewable Yearly) Location- Clementi Working Hours: 8:30 AM - 6:00 PM Job Summary A System Analyst/Business Analyst evaluates and improves an organization’s IT systems by analyzing business requirements, identifying system and software needs, and implementing solutions to enhance efficiency and productivity. The...
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Business Analyst
4 weeks ago
Singapur, Singapore Johnson and Johnson Full timeJob Number: 5486External Description: Business Analyst (Contract Role) Company Description Our client is a US healthcare company with a broadly diversified business across consumer, pharmaceutical, and medical device segments. They have an annual turnover of US$70 billion, with more than 125,000 employees across 60 countries and a heritage of more than 130...
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Business Analyst
2 weeks ago
Singapur, Singapore Epergne Solutions Full timeJoin to apply for the Business Analyst role at Epergne Solutions Get AI-powered advice on this job and more exclusive features. Gather, analyze, and document business requirements from stakeholders. Translate business needs into functional and technical specifications . Support solution design, testing, and user acceptance activities. Collaborate with...
