Game Operations Specialist

Who Are We?

HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content.
Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills.
Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields.
In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy . This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.

What You Will Do:

• Collaborate closely with the game development team to provide critical insights and data, enabling developers to make informed decisions based on player feedback and analysis.
• Manage and coordinate internal and external resources to ensure the continuous and stable delivery of high-quality content and services to players. Monitor version progress, resolve various live issues, and maintain the quality of game content.
• Monitor and analyze community sentiment and player feedback, collecting and reporting relevant information to support strategic decision-making for project operations.

What We Are Looking For:

• Bachelor’s degree or higher, with experience in gaming and community platforms, and a fundamental understanding of the gaming industry.
• A strong passion for gaming, with in-depth knowledge and experience in ACG (Anime, Comics, and Games) titles, and the ability to accurately understand and anticipate user needs.
• Excellent logical thinking, analytical, and summarisation skills.
• Proven ability to drive projects forward in a collaborative, multi-stakeholder environment, demonstrating strong self-motivation, teamwork, and cross-functional coordination skills.
• Strong communication skills in English, with working proficiency in Chinese (Mandarin) preferred to facilitate collaboration with team members and stakeholders from China.

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.

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