Customer Success Executive

19 hours ago

singapore LCENTRAL PTE. LTD. Full-time

At LCentral, we don't just teach English.
We build children's confidence - and we build parents' trust.

We are looking for someone who genuinely enjoys serving people, keeping things organised, and being the steady, cheerful presence in a busy centre.

If you are responsible, warm, and take pride in doing things properly - we'd love to meet you.

What You'll Be Doing

You'll be the person parents see and speak to first - and the one they remember.

Your role includes:

  • Welcoming parents and students with warmth and clarity
  • Explaining programmes and schedules confidently
  • Managing enrolments, payments, and documentation carefully
  • Handling calls, messages, and enquiries promptly
  • Supporting daily centre operations to keep things running smoothly
  • Assisting with parent communication and follow-ups

This role is important. You are not just admin - you are part of the parent experience.

We're Looking For Someone Who Is:
  • Naturally cheerful and friendly (but still professional)
  • Responsible and dependable
  • Organised and detail-oriented
  • Calm when handling questions or concerns
  • Willing to learn and improve
  • Comfortable interacting with both English and Chinese-speaking parents
  • Looking for a stable, long-term role (minimum 1 year commitment)

Experience in customer service, retail, hospitality, childcare or education centres is a plus - but attitude matters more than experience.

Why Join LCentral?
  • Meaningful work in a children-focused environment
  • A supportive team that values professionalism
  • Clear structure and expectations
  • A stable role with room to grow
Work Schedule

Weekdays: 1:00 PM - 9:00 PM
Weekends: 8:45 AM - 6:30 PM
(Weekend availability required)

Job summary

You'll be the person parents see and speak to first - and the one they remember. This role is important. You are part of the parent experience.