Customer Success Executive
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At LCentral, we don't just teach English.
We build children's confidence - and we build parents' trust.
We are looking for someone who genuinely enjoys serving people, keeping things organised, and being the steady, cheerful presence in a busy centre.
If you are responsible, warm, and take pride in doing things properly - we'd love to meet you.
What You'll Be DoingYou'll be the person parents see and speak to first - and the one they remember.
Your role includes:
- Welcoming parents and students with warmth and clarity
- Explaining programmes and schedules confidently
- Managing enrolments, payments, and documentation carefully
- Handling calls, messages, and enquiries promptly
- Supporting daily centre operations to keep things running smoothly
- Assisting with parent communication and follow-ups
This role is important. You are not just admin - you are part of the parent experience.
We're Looking For Someone Who Is:- Naturally cheerful and friendly (but still professional)
- Responsible and dependable
- Organised and detail-oriented
- Calm when handling questions or concerns
- Willing to learn and improve
- Comfortable interacting with both English and Chinese-speaking parents
- Looking for a stable, long-term role (minimum 1 year commitment)
Experience in customer service, retail, hospitality, childcare or education centres is a plus - but attitude matters more than experience.
Why Join LCentral?- Meaningful work in a children-focused environment
- A supportive team that values professionalism
- Clear structure and expectations
- A stable role with room to grow
Weekdays: 1:00 PM - 9:00 PM
Weekends: 8:45 AM - 6:30 PM
(Weekend availability required)
Job summary
You'll be the person parents see and speak to first - and the one they remember. This role is important. You are part of the parent experience.