Assistant IT Manager

1 week ago

Singapur, Singapore BR LAW CORPORATION Full time

Reporting To: IT Manager Job Responsibilities: Assist the IT Manager in overseeing daily IT operations and supporting the firm's technical infrastructure across multiple office sites. Lead and coordinate a lean team of IT executives, ensuring smooth day-to-day operations, timely issue resolution, and consistent end-user support. Provide hands-on technical support, including troubleshooting hardware, network, and software issues for internal staff across offices. Maintain and monitor servers, network equipment, and end-user systems to ensure reliability and uptime. Implement and enforce IT security and data protection measures in line with firm policies and regulatory requirements. Support the rollout of new systems, upgrades, and IT-related projects under the IT Manager's direction, ensuring proper documentation and training. Manage vendor coordination for hardware, software, and infrastructure services, escalating major concerns to the IT Manager. Provide end-user training sessions on Microsoft 365, collaboration tools, and firm-specific applications to enhance productivity. Contribute to developing and maintaining IT policies, procedures, and standards to support operational consistency. Monitor technology trends, recommending improvements or efficiencies that align with firm objectives. Requirements: Bachelor's degree in Information Technology, Computer Science, or related field. 3-5 years of IT operations or support experience, preferably in a legal or professional services environment. Proven leadership capability in managing or supervising a small IT support team. Experience providing IT support across multiple offices or remote sites. Strong technical knowledge of infrastructure, networking, and system administration. Solid understanding of information security practices and data protection standards. Hands-on experience with Microsoft 365 administration, user support, and integration with collaboration tools. Excellent communication and interpersonal skills to effectively assist staff with varying technical skills. Ability to work independently with minimal supervision while providing clear reporting to the IT Manager. Relevant certifications such as ITIL Foundation, Microsoft 365, or CCNA are advantageous. Familiarity with legal practice management software (e.g., Tessaract) is preferred. Willingness to perform hands-on support, including hardware setup and on-site troubleshooting as required. Singapore Citizen or Permanent Resident only.

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