Head of Marketing Services

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

The Marketing Services Team is a passionate and dedicated team with a high-performance culture focused on bringing all the best of Visa’s marketing capabilities, sponsorships, insights and analytics to support Visa’s ecosystem of partners and clients with their acquisition, engage, and retention priorities. Success is driven through the collaboration with cross functional teams within Visa to develop industry leading marketing campaigns, strategies and execution that deliver business growth.

What a Marketing Services Director, SMT Cluster Marketing Services Leader at Visa:

As the Marketing Services Director for the SMT cluster, you will report to the Vice President – Marketing Services and be accountable for achieving the revenue and profitability targets of the SMT (Singapore, Malaysia, Thailand) cluster and responsible for development and execution of growth strategies of the marketing services business.

In this role you will also be accountable to the Head of Marketing Leader for SMT cluster who carries overall core marketing and marketing services responsibilities across the SMT cluster while also working closely with other business stakeholders such as Country Managers, Account Executives, Agency Partners to identify business opportunities, develop revenue and margin growth opportunities to meet business and client priorities.

You will be required to collaborate with the regional Marketing Services community to help in the develop business growth strategies, client and RFP responses. You will also be responsible for aiding the Regional Vice President of Marketing Services and the Head of Marketing for SMT in the quarterly business reviews & annual growth strategy exercises (MSO and AOP).

Success in this role will be measured through revenue & contribution margin attainment, as well as, forecast accuracy and stakeholder feedback.

Key Responsibilities: Marketing Services Growth

• Work closely with country marketing teams and subject matter experts in the Singapore Hub to explore the new opportunities for Marketing Services revenue.
• Develop regional business growth strategies for Marketing Services.
• Support in-country Client Marketing teams in the development of client facing proposals, pricing, and service capabilities.
• Work closely with the Regional Vice President of Marketing Services & Head of Marketing for SMT to develop country and cluster Marketing Services revenue and margin growth strategies.
• Lead regional awareness of Marketing Services capabilities, through training and adequate communications.
• Support all financial & business planning processes.

Part of the Visa Family

• Confidently understand the core Visa business, leadership principles, and divisional mission of help to support Visa Partner, Customer Acquisition, Customer Engagement & Customer Retention.
• Always advocate for the Visa Brand
• Actively contribute in meetings and team activities

Why this is important to Visa

In this role, you will be a critical member of the Marketing Services organization, with responsibilities that cover, but not limited to, overall profit and losses of the Marketing Services function regionally as well as working closely with and supporting in-country marketing teams, to help identify revenue generating marketing services opportunities.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Minimum 12 years business experience in Marketing or Business Planning or Sales or Finance
• Experience in managing partner relationships required
• Understanding of the Payments Industry and Ecosystem
• Audience-focused mindset, with a demonstrated track record of discovering key insights
• Strong executive presence with highly effective written and verbal communication skills including the ability to present with impact
• A great team member who adds energy, ideas as well as fun to our team and corporate culture
• Strong planning, organizational and problem-solving skills
• Regional sensibilities and an empathetic outlook to work well with other markets and cultures around the world

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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