Manager, Product Ecosystem Strategy

Would you like to play a key role in helping a global financial services company grow their business in Are you interested in joining a globally diverse FinTech organisation which is passionate about serving customers with omnichannel ways of accessing remittance services, building market profile Join Western Union as This role exists to deliver on Western Union’s ‘ecosystem’ strategy in Australia. This ecosystem strategy centers around launching new products beyond remittances, thereby meeting more of our customers’ financial needs. Reporting to the Senior Manager- Digital and Ecosystem, Asia Pacific, this successful candidate will be required to manage and own all aspects of the program including facilitating design and build of new user experiences, defining business requirements, coordinating regulatory licensing and associated compliance programs, commercial relationships with suppliers, launch plans, internal management reporting, pricing and ongoing customer lifecycle management.**Role Responsibilities:**Define and document product requirements, features, and functionality via ownership and development of JTBD, User Journeys, BRD/PRDs.Draft business requirements and workflows, prioritise roadmap features, author Epics, user stories and acceptance criteria, and collaborate with the regional team to ensure product features are delivered according to specifications.Supporting the initiation of streams of work with internal legal, compliance and regulatory teams to get license applications with regulatory bodies were required to offer a product.Initiate optimization work with operational teams and oversee the design of processes and systems to service the customer base on these new products.Develop substantive reporting to management on progress during build phase. Work with marketing to design customer acquisition strategies: initiate the production of go-to-market plans by marketing stakeholders.Identifying key problems through vigorous testing of mobile and web customer platforms for us to solve to improve the customer experience and comply with local regulation.**Role Requirements:**Must have at least 5 years’ experience working with domestic and international payments. Experience can be gained through banks / financial services orgs, specialist payment companies, digital wallets or at domestic or international schemes.The role will require product launch experience, operations experience, card scheme, risk and compliance management in any of the areas of domestic payments, wallets, cards, micro-lending and / or foreign exchange.Advanced skills in identifying, negotiating and managing digital ecosystem partners in payments, cards, e-market places, KYC, cross border and infrastructure.Experience supporting the build and launch of consumer applications both on web and mobile platforms including mobile and product management will be regarded well. Strong business writing, numerical analysis, and communication skills especially in dealing with different vendors and stakeholders globally.Experience developing basic wireframes and user journey flows.Demonstrated skills to manage product features and release roadmaps/ planning across multiple markets.Ability to work seamlessly with matrix teams, and juggle projects across multiple networks and platforms. Experience in FinTech’s or financial services – working on digital wallets, transactional banking, payments, or remittances is a plus.You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at **Benefits** You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few ( Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Western Union specific benefits include:#J-18808-Ljbffr