Client Onboarding and Account Maintenance Analyst with Mandarin

Client Onboarding and Account Maintenance Analyst

Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. We are revolutionising the world of currency trading by providing innovative trading experiences, currency data and analytics solutions. Dare to be open, bold, focused - own it and apply The future is now

Get to Know Us

OANDA is a FinTech company that’s shaking things up.

Wondering what FinTech means?

Imagine going from renting movies at a store to streaming them instantly. In the world of finance, it’s about taking the old-school banks and bringing them into the digital era.

We\'re using cool tech to transform how people deal with money & investment, making it more convenient and available to everyone. Like when we put a currency converter online as the first. That’s right - we were doing digital finance before it was cool.

If you want to use tech to make a real impact and be part of something game-changing, keep reading

Our Awards

• 2025: Best in Class - Mobile Trading Apps
• 2024: Best Forex/CFD broker in AMER (winning for five years in a row)
• 2023: Compare Forex Broker: Best US Forex Broker
• 2022: TradingView: Most Popular Broker

You’ll be part of our Client Onboarding & Account Maintenance Team (Krakow & Singapore) that offers plenty of room for long-term growth. This is a chance to expand your skills and learn from experienced professionals who play a crucial role in onboarding and managing all new Client applications and ensuring all required documentation is properly submitted and compliance with regulatory requirements. This includes being the owner of the end-to-end Client application process from the moment a new request is received till Client is fully onboarded and ready to trade. Your contributions will be key in shaping something truly impactful

We work in a hybrid model - we\'d love to meet you in the Singapore office from time to time.

What You’ll Do?

• Maintain an appropriate audit trail and documentation in all instances, to evidence/support the review and assessment of each reviewed application.
• Review and investigate suspicious alerts, referring/escalating to the Team Lead for guidance when necessary (checking Clients\' profile, PEP screening, sanctions lists reviewing).
• Correspond with Clients in a professional and courteous manner with regards to documents, status of accounts.
• Protect the confidentiality of client information in accordance with GDPR regulations.
• Maintain a well-developed knowledge of regulatory and legal requirements across all OANDA Divisions.
• Build and maintain a good working relationship with Sales, Funds, Compliance and Client Experience Teams and respond to requests and queries effectively and promptly.

What Makes You a Good Fit?

• University Degree, with a focus in Finance, Law or Economics preferred.
• Previous experience of KYC, AML, Compliance, Legal or Audit areas will be a plus.
• Fluency in English.
• Ability to work independently and as a part of a team as well.
• Excellent communication skills and attention to the details.

Why You’ll Love Working Here?

• Well-deserved bonus: we recognize and reward your hard work with attractive performance bonus.
• The smooth start & solid career path.
• Extra days off: take care of yourself with a Wellness Day (up to 4 extra days off yearly) and make a difference with Charity Days (2 extra days off per year); we\'re all about doing good and feeling good.
• Extended healthcare.

OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Learn more about our culture here.

• Entry level

• Full-time

• Administrative, Analyst, and Legal

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