Customer Success Executive

3 days ago

Singapur, Singapore Adventus Full time

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Responsibilities

  • Lead and drive the service delivery for assigned accounts
  • Accountable for the success of projects implementation for assigned contracts
  • Manage and communicate with key holders on daily operational support
  • Monitor and ensure SLAs are met, issues escalated and prioritized
  • Act as the point of contact for service delivery
  • Responsible for service delivery of account and prioritization of work requests
  • Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment
  • Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
  • Identify operational gaps and drive to ensure closure, both internally and externally
  • Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
  • Work on financial cost priorities to ensure a balance between customer satisfaction and company’s business objectives
  • Ensure delivery to cost plan
  • Any other ad-hoc duties as required or assigned
Requirements

  • Bachelor's Degree in any discipline, ideally from an established local Singapore university
  • Advantageous to possess relevant internship experience, however, no full-time work experience is necessary
  • Good communication skills and comfortable with stakeholder management
  • Ability to multi-task, and comfortable handling a large portfolio of customer accounts
  • Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
  • Advantageous to possess business acumen, customer focus and financial management skills
  • Self-motivated and proactive in resolving issues and identifying new opportunities on the account
  • Effective interpersonal skills, both written and presentation
  • Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems
Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

IT Services and IT Consulting

#J-18808-Ljbffr

  • Customer Success Executive

    3 days ago

    Singapur, Singapore JNT Consultancy & Services Full time

    Overview JNT CONSULTANCY & SERVICES is seeking a highly motivated and talented individual to join our team as Customer Success Executive Full-time. GET TO KNOW THE TEAM JNT Consultancy & Services is a Business Consulting Company based in Singapore and Vietnam, providing consulting and financial solutions in Vietnam, USA, Singapore, Hongkong, Cayman,...

  • Customer Success Executive

    3 days ago

    Singapur, Singapore Locad Full time

    About Locad Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfilment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the...

  • Head Of Customer Success

    3 days ago

    Singapur, Singapore Rubick Full time

    Overview Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search, and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce. Rubick has catalogued over 5M SKUs for 200+ leading...

  • Vice President of Customer Success

    3 days ago

    Singapur, Singapore PTC Full time

    About PTC (NASDAQ: PTC) Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of over 7,000 and...

  • Senior Customer Success Architect

    3 days ago

    Singapur, Singapore Ping Identity Full time

    Senior Customer Success Architect at Ping Identity Join to apply for the Senior Customer Success Architect role at Ping Identity. About Ping Identity Ping Identity delivers secure and seamless digital experiences. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want, without friction or fear. We...

  • Customer Success Engineer, Singapore

    3 days ago

    Singapur, Singapore Cribl Full time

    We are a remote-first company that values collaboration, curiosity, and a customer-first mindset. We empower our employees to do their best work, wherever they are. As the data engine for IT and Security, Cribl solves the most demanding data needs for many of the biggest names in the industry. Ready to do the best work of your career? Join the herd and...

  • Account Executive

    3 days ago

    Singapur, Singapore SAP Full time

    Overview Account Executive - SAP Academy for Customer Success - Singapore (Hybrid). Join to apply for the Account Executive - SAP Academy for Customer Success - Singapore (Hybrid) role at SAP. What You’ll Do Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your sales team, that enhances your...

  • Customer Success Executive

    3 days ago

    Singapur, Singapore Golocad Full time

    What you'll focus on Client Support & Escalation Management Serve as the primary POC for client inquiries, support requests, and escalations. Manage and resolve support tickets efficiently, ensuring a 90% One-Touch Resolution Rate. Identify root causes of issues and work cross-functionally with the warehouse, fulfilment, and operations teams to prevent...

  • Customer Success Executive

    3 days ago

    Singapur, Singapore Antler Full time

    What you'll focus on Client Support & Escalation Management Serve as the primary POC for client inquiries, support requests, and escalations. Manage and resolve support tickets efficiently, ensuring a 90% One-Touch Resolution Rate. Identify root causes of issues and work cross-functionally with the warehouse, fulfilment, and operations teams to prevent...

  • Head of Customer Success

    1 day ago

    Singapur, Singapore SAP SE Full time

    Head of Customer Success - Supply Chain (APAC) We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place...