Client Solutions Director

Roles & Responsibilities Times Higher Education is the data provider underpinning university excellence in every continent across the world. As the company behind the world’s most influential university ranking, and with almost five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. Our data and benchmarking tools are used by many of the world’s most prestigious universities to help them achieve their strategic goals and our events series act as the home of higher education thought leadership around the world. An exciting opportunity has arisen for a Client Solutions Director to join Times Higher Education’s rapidly growing corporate team to drive sales efforts globally with clients in the Sustainability sector. The role will focus on building out the partner offering securing new partners for the sector leading Global Sustainable Development Congress but will have a knowledge of and referral integration with THE's full portfolio of global events, data, content, advertising, and consultancy products. The Global Sustainable Development Congress is convened by Times Higher Education and brings together the world's leading thinkers, policymakers, and actors from different sectors to drive new alliances and create positive action for a more sustainable future. The GSDC was launched by THE in 2021 and has grown to bring together more than 4000 delegates across industry, academia, government, and third‑sector bodies – establishing itself as the leading cross‑community sustainability focussed event globally. The role will report to the Commercial Director within THE’s corporate division, but the candidate will have dotted‑line responsibility to Regional President’s and the GSDC Event Director. As a key contributor to the GSDC leadership group, the candidate will work closely with the events content, marketing, and operations teams. The Client Solutions Director (Sustainability) will be responsible for driving sales with businesses working within the global sustainability landscape and will have a full global remit to grow our footprint in this new market, utilising the uniquely powerful position and proposition of GSDC to drive new sales. The candidate will benefit from significant support from management and marketing functions across the business but will have a large degree of autonomy in establishing themselves as a sector expert and setting their own strategy to drive best results commercially. This role will require travel both domestically and internationally to attend events, client meetings and industry conferences. Alongside the core sales functions, the Client Solutions Director will be required to grow their own network, keep up to date with sector news and be a leading voice in innovating new products, services, opportunities, or events. Key Responsibilities Build relationships from the ground up; find, engage and nurture your own client base of corporate companies. Create innovative solutions that meet your clients’ needs and that keep GSDC and THE at the forefront in the market. Keep management up to date by logging activity and pipeline in Salesforce along with regular 121s. Keep database up to date and ensure all contact details are recorded. Maintain an overview of competitor landscape in their region. Drive service development by evaluating results and competitive developments. Resolve customer issues by investigating problems; developing solutions; preparing reports; making recommendations to management. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contribute to team effort by reaching and exceeding personal financial targets. Actively support THE’s broader events team with sector knowledge. Attend THE and industry events to maintain relationships with clients and develop new relationships. Responsible for reporting both successes and red‑flags upwards in a timely fashion. Experience and Skills Required Proven extensive sales experience in live or digital events, with experience in the sustainability sector highly desirable. Quick to grasp new concepts and understand the value proposition for different groups of prospective clients. Confident and independent self‑starter who is able to hit the ground running. Excellent communication and interpersonal skills with the ability to work with senior leaders from government, education and industry. Commercially astute and entrepreneurial outlook. Ability to work to agreed deadlines, working well under pressure. Excellent planning and organisational skills to manage and prioritise workload. Excellent verbal and written communication skills. Passionate about the power of education and importance of sustainability to global development. MS Office essential – Word, Excel, and PowerPoint. Flexibility to travel internationally. Times Higher Education#09-05, PLUS20 Cecil Street, Singapore You do You. With colleagues located around the world, we know that our individuality and diversity of experiences are our greatest strengths. That’s why we want THE to be a place where you are welcome to be who you want to be at work; where you can share whatever part of your life or self‑identity you want, without obligation or facing discrimination; and where all abilities and perspectives are recognised and accommodated. #J-18808-Ljbffr