Head of Service Quality

A prominent recruitment agency in Singapore is seeking a Head of Service Quality & Customer Experience for their retail contact center. The ideal candidate will have at least 10 years of experience in service quality or customer experience, alongside strong skills in complaint management and data analytics. You will be responsible for driving the service...

New Gastroenterology Consultant Opportunities in Singapore! Thanks to its thriving economy, residents in Singapore enjoy high-quality health care, education, personal safety, and housing standards and the country is consistently ranked as one of the top destinations for international ex-pats. It may be the world’s second most densely populated country, but...

Head Medical is seeking a Resident Physician to join a leading health care organisation at the forefront of Singapore’s preventative health initiatives. This is an exciting opportunity to work within a multidisciplinary team, providing preventive and procedural care aligned with Singapore’s national health strategies - Healthier SG, Age Well SG, and...

A brief about the Youth Crisis Facility The Youth Crisis Facility is a first-of-its-kind, short-term 24/7 residential crisis care service designed to provide immediate and intensive psychosocial support for youths at risk of suicide. The facility offers a safe, stabilising environment where multidisciplinary care and community linkages come together to help...

Head of IT Business Analyst and Quality Assurance Manulife • Singapore, Singapore, Singapore Singapore IT Business Analysts and Testing team focuses on ensuring business requirements are accurately captured and translated into solutions. The IT Business Analysts would carefully analyze business needs before assessing and suggesting how the...

A local bank in Singapore is seeking an experienced leader to drive their service quality strategy. The ideal candidate will have a minimum of 10 years in service quality or customer experience, managing complaints and escalations at a regulatory level. Responsibilities include using analytics to enhance customer experience and leading a team to ensure...

A leading financial services provider in Singapore is seeking a Head of IT Business Analyst and Quality Assurance. This role involves leading a team to ensure accurate capture of business requirements and enhancing technology solutions. The ideal candidate will have a Bachelor's degree in IT or Computer Science, extensive experience in software development,...

Description Takeda's Singapore biologics manufacturing facility focuses on manufacturing potentially life‑saving medicines for patients suffering from rare blood disorders such as Hemophilia A and B. As part of the company’s Biologics Operating Unit network, the site is Takeda’s only biologics drug substance manufacturing facility in Asia. The facility...

A well-established healthcare organization in Singapore is seeking an experienced Head of Nursing to provide strategic and clinical leadership within a residential care setting. The ideal candidate will have a valid Singapore Nursing Board licence and proven leadership experience. Responsibilities include leading nursing services, overseeing operations, and...

A leading financial services company in Singapore is seeking a Vice President, Service Quality to manage and improve customer complaint resolution processes. The ideal candidate will have at least 8 years of customer service experience, with a strong background in dispute management and regulatory compliance. This role involves leading a team, ensuring...