Area Manager
2 days ago
PRIMARY FUNCTION Work closely with the General Manager for the daily operations, manpower management, marketing and sales and profitability of all outlets.ROLES AND RESPONSIBILITIES Operations -Ensure compliance with the company's policies and procedures-Responsible for staff rostering to ensure adequate manpower across outlets-Influencing and decision making on aspects such as recruitment, discipline, termination of employment and performance assessment-Perform outlet inspection at least once a week-Share relevant and pertinent news/information with the outlet staff on a regular basis-Conduct regular outlet meeting for feedback on strategies to achieve sales targets-Ensure that quality of products, service, and outlet ambience consistently meets and/or exceeds company standards.-Ensure the accuracy and timely submission of all monthly documents and reports of outlets to Head Office- To undertake any other duties and responsibilities assigned by the managementTraining and Development -Ensure that all new employees undergo onboarding and training according to SOP-Develop, coach and train employees on knowledge and skills with the objective of improving service quality and outlet operation sales.-Review outlets' learning and career development initiatives to align with organization's learning agenda-Conduct performance appraisals for all outlet employees-Coach, Motivate, Train, Retain and Develop staff's performance so as to achieve company's objectives. Sales and Profit -Responsible for the Sales and Profit performance of every outlet-Conduct monthly sales analysis and implement action plan for areas of improvement-Responsible for outlets' petty cash expenditure-Monitor and be responsible for outlets' maintenance and repair costs-Ensure proper cash handling controls such as accurate daily cash reports, change funds and petty cash funds.Marketing -Monitor and track industry and market trends as well as consumer spending habits; develop and present action plans to achieve and/or exceed sales forecast-Ensure smooth implementation of new products, promotions and other sales and marketing activities through proper planning, organization and coordination of activities.-Maintain a record of each outlet's sales trend before, during and after the launch of any marketing activity-Serves as a quality controller for all signage, posters and decoration of the outlets to ensure that they are aligned with the company's branding.Recruitment -Recruit employees through an objective selection and interview process-Ensure that all staff are oriented and trained according to SOP-Ensure all outlets have sufficient manpower to achieve business needs and a smooth operational flow. Environment Conditions Kitchen environment.
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Area Manager
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