Raffles Hotel Singapore
2 days ago
This position analyses and supports the hotel's results and performance in various revenue streams (Rooms, F&B, Spa and Boutique) and recommends strategies and expectations based on the observed data trends and market changes.Primary Responsibilities Manages Revenue Management Operations Daily rate strategies review for daily rates and inventory to ensure room revenue optimization Manage distribution of rates and inventory for the various market segments to ensure accuracy and parity. Ensures daily communication between Reservations and Front Office colleagues regarding inventory, short-term sell strategies, Group / Convention arrivals, rate changes and sell out strategies. Support different revenue streams with extraction of sales figures to support and analyze initiatives. To accurately process and manage Group reservations. Daily review and optimization of F&B reservations to ensure full optimization of covers and revenue for F&B outlets With direct leader's guidance, works closely with different revenue streams to support achieving the budget and forecast expectations. Involvement in Wider Job Function Actions/Relationships Surveys the market and competitors in terms of performance (RevPAR Index, market penetration), pricing and availability as a basis for future tactical decisions. Takes an active role in the development of rates, promotions, packages and other selling strategies. Ensures compliance with the Best Price Guarantee and manage third party distributors in line with AccorHotels standards. Identifies business opportunities for need periods and participates in various newsletters, banners, e-brochures or ads to drive incremental revenue in various revenue streams. Stays current with the industry trends. Supports hotel's CSR and sustainability efforts. Ensures service standards and individual performance are aligned with Accor Values. Participates in developing different tactics, encompasses performance metrics, data standards, processes, policies, tools, training, best-practices and case studies to successfully roll out the strategies focusing on all revenue streams including Rooms, Food and Beverage, Spa and Raffles Shop. Performs any other duties and responsibilities that may be assigned. Candidate Profile Knowledge and Experience Knowledge of Opera, Central Reservation System and Global Distribution System are an asset. Strong knowledge of Microsoft Excel is required. Previous Front Office Management experience is an asset. Food and Beverage and Spa knowledge / background is an asset. Competencies Excellent communication and organisational skills. Service oriented with an eye for details. Multicultural awareness and ability to work with people from diverse cultures. Self-motivated and energetic. Flexible. Displays initiative and creativity. Highly organised with the ability to manage multiple projects under time constraint. Strategic thinking with a proven ability to mobilise theory into action. Sense of urgency. Benefits of Joining Raffles Hotel Singapore 5-day Work Week. Duty Meals are provided. Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels. Flexible Benefit - Dental/Optical/Vacation Expenses/Children's Education. Medical and Wellness Benefit. Comprehensive Insurance Coverage. Local/Overseas Career Development & Growth Opportunities. Holistic Learning and Development Opportunities.
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Raffles Hotel Singapore
2 days ago
Singapur, Singapore BEACH ROAD HOTEL (1886) LTD. Full timeThe Raffles Service Agent / Executive delivers friendly and professional service that meets guest's reservation experience expectations prior to their arrival.Primary Responsibilities Delivers Friendly and Professional Service Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room...
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Raffles Hotel Singapore
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Singapur, Singapore BEACH ROAD HOTEL (1886) LTD. Full timeThe position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests' needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions.Primary Responsibilities Executes Concierge Core Tasks Accommodates all guest...
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Raffles Hotel Singapore
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Singapur, Singapore BEACH ROAD HOTEL (1886) LTD. Full timePrimary Responsibilities The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey. Executes Core Tasks Of The Lobby Operation Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in...
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Raffles Hotel Singapore
2 days ago
Singapur, Singapore BEACH ROAD HOTEL (1886) LTD. Full timeThe Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore's service experience throughout the entire guest journey.Primary Responsibilities Executes Core Tasks Of The Lobby Operation Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in...
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Raffles Hotel Singapore
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Raffles Hotel Singapore
2 days ago
Singapur, Singapore BEACH ROAD HOTEL (1886) LTD. Full timeThe Chief Concierge is the orchestrator of seamless arrival, departure, and guest engagement experiences - leading a dynamic team of Concierges, Doormen, Porters, and Chauffeurs in delivering world-class, emotionally resonant service.Rooted in tradition yet attuned to the modern traveler, the Chief Concierge ensures each guest feels deeply welcomed,...
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Lobby Ambassador
3 weeks ago
Singapur, Singapore Raffles Hotel Singapore Full timeThe Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey. Primary Responsibilities Executes Core Tasks Of The Lobby Operation Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in...
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Raffles Hotel Singapore
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Singapur, Singapore BEACH ROAD HOTEL (1886) LTD. Full timeAbout the Restaurant Chef André Chiang is an award-winning chef, storyteller, mentor and game changer in the culinary arts realm who will be bringing his remarkable culinary vision to Raffles Hotel Singapore. Chef André has received numerous accolades across his illustrious career, including Asia's Best Chef and industry recognition for his artistic...
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Raffles Hotel Singapore
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Singapur, Singapore BEACH ROAD HOTEL (1886) LTD. Full timeThe Director of Butler Operations is the visionary leader of the Butler department, setting the tone and standard for ultra-luxury, emotionally resonant guest service. As the highest-ranking Butler position, they will lead all aspects of Butler operations, acting as both strategist and coach - elevating service standards to world-class levels while embodying...
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Cluster Quality
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Singapur, Singapore Raffles Hotels & Resorts Full timeOverview Join to apply for the Cluster Quality & Learning Manager role at Raffles Hotels & Resorts 2 days ago Be among the first 25 applicants Join to apply for the Cluster Quality & Learning Manager role at Raffles Hotels & Resorts Company Description An oasis immersed in well-being and nature, Raffles Sentosa Singapore is the first all-villa property in...
