Store Manager
2 weeks ago
Position Title:Store Manager / 店铺总监Address: 68 Orchard Road, #04-54, Plaza Singapura, Singapore Job Summary / 职位概述:The Store Manager is responsible for leading overall salon operations, managing staff performance, maintaining service quality, and ensuring excellent customer experience.店总监负责全面管理门店运营,带领团队完成销售及服务目标,确保顾客体验优质,流程高效,团队运作顺畅。Key Responsibilities / 主要职责1. Daily Operations Management / 日常运营管理• Oversee daily salon operations to ensure smooth workflow and customer satisfaction.• Maintain store cleanliness, service standards, and operational efficiency.• 协调店铺日常运营,确保客户满意度与门店运作顺畅。• 监督店内卫生,服务品质及流程效率。2. Team Leadership & Staff Management / 团队领导与员工管理• Plan and arrange staff schedules to ensure adequate coverage.• Supervise, train, and motivate team members to achieve performance targets.• 负责店员排班,考勤与工作任务分配。• 对员工进行培训与指导,激励团队达成业绩目标。3. Customer Service & Consultation / 顾客服务与咨询• Assist in client consultations, handle customer feedback, and resolve issues promptly.• When necessary, perform treatments and support staff in serving customers.• 协助顾客咨询,及时处理顾客反馈和问题。• 在需要时参与护理项目,支持护理师完成服务。4. Sales & Performance / 销售与业绩管理• Manage sales goals, monitor performance, and implement promotional strategies.• Track daily, weekly, and monthly sales results to ensure revenue growth.• 管理销售目标,执行促销活动与业绩跟进。• 监督销售数据与服务表现,确保业绩稳步提升。5. Inventory & Supplies / 库存与物资管理• Monitor product usage and maintain sufficient inventory levels.• Prepare purchase requests and coordinate with suppliers.• 管理库存,监控产品消耗,确保物资供应充足。• 负责补货申请与供应商协调。6. Recruitment & HR Support / 招聘与员工支持• Participate in hiring, onboarding, and employee retention efforts.• Assist in employee communication, team building, and conflict resolution.• 协助招聘新员工,入职培训与员工关系维护。• 促进良好团队氛围,协助处理员工沟通与问题解决。Work Schedule / 工作时间• 6 days per week, 1 rest day (minimum 44 working hours weekly).• Public holidays can be replaced with time-off, or paid at 3x daily rate if required to work.• 每周工作6天,休息1天(每周须满44小时)。• 公共假期可调休,如需上班则当日工资按三倍计算。Compensation & Benefits / 薪资与福利• Basic Salary: SGD 3,000 per month• Service Commission: 6%• Sales Commission: 2%• Annual Leave: 7 days per year (accrued monthly, up to 14 days)• Sick Leave: 14 outpatient + 60 hospitalization days (as per MOM regulations)• Insurance: Medical and hospitalization insurance provided• Accommodation: Provided by company, utilities included within reasonable use• Meals: Provided during working hours• Transportation: Not provided薪资待遇:• 底薪 SGD 3,000/月• 服务提成 6%• 销售提成 2%• 年假 7天(按月累计,上限14天)• 病假 14天门诊 + 60天住院假• 提供医疗与住院保险• 公司提供住宿(水电费含基本使用量),上班期间提供餐食,交通费自理Requirements / 任职要求• Minimum 3 years of salon or retail management experience.• Strong leadership, communication, and interpersonal skills.• Able to handle both operational and service responsibilities.• Fluent in Mandarin and English preferred (to communicate with local and Chinese-speaking clients).• At least a Diploma in Business, Beauty, or related field preferred.任职条件:• 至少三年美容,美发或零售管理经验；• 具备领导能力,沟通技巧与团队协调能力；• 能够同时管理运营与服务工作；• 能流利使用中文与英文进行沟通；• 优先考虑持有商业管理,美容相关专业文凭者。
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