Senior/ Centre Manager

Nursing Leadership and Management Lead and manage the full aspects of the nursing home services. Responsible for, and provide leadership for the holistic care management of the resident which involves working with and coordinating with rehab team, allied health services, outsourced medical services etc. Responsible for the MOH inspection and licensing. Play a leading role as a resource person in an effective way of managing a centre. Responsible for the occupancy rate of the centre including recruitment of new residents and retention of existing residents. Responsible for achieving the set targets in meeting the profitability of the centre. Resource Management Responsible for proper management of resources which is cost effective, meet quality and productivity. Proper management of food costs and cut wastes accordingly. Evaluate the effective and efficient use of consumables, supplies, dressing materials and diapers. Maintain and upkeep a proper inventory control with regular inspection and audits. Clinical Nursing Quality and Safety Lead the team in delivering consistent and excellent clinical and service quality to residents and sponsors. Responsible for the clinical quality of all residents guided by the set 5 Zeros clinical indicators – Zero Falls, Zero Medication Errors, Zero Nursing Home Acquired Pressure Injury, Zero Restraints and Zero Nursing Home acquired infection. Provide adequate supervision of all staff in carrying out their responsibilities in accordance with the Enhanced Nursing Home Standards (ENHS) guidelines, protocols and standards operating procedures. Provide guidance in the implementation of HCSA and guide the staff when there are new guidelines/protocols. Initiate, lead and implement quality improvement projects across all the centres. Manpower Management and Development Plan an effective and efficient manpower planning in accordance to the MOH guidelines and standards. Plan proper scheduling based on the staff grades, skill mix and competencies. Motivate, develop, train and continuous upgrade the skills and knowledge of care staff. Conduct training needs analysis and nominate for appropriate training to close any competencies gap. Identify high potential staff and talent managed them accordingly. Management of IDT/PCC Participate actively in IDT and PCC sessions for the residents. Support Departments Collaborate with other departments to ensure smooth operational flow of the Centre. Work closely with operations colleagues to upkeep and maintain the building, facilities and equipment including facilitate in resolving facility issues. Customer Service and Feedback Management Effective resident and family engagement. Investigate and resolve all feedback and complaints received from all centres. Assist in any investigation that is escalated to HQ. Escalate any unfavourable and unresolved feedback to HQ. Other Duties Assume any other additional responsibilities as assigned by Chief Nurse (CN). Working with other external institutions, example quality projects. Provide coaching, training and counselling of staff. Perform annual appraisal for all staff. Provide timely submissions of appropriate report to the respective departments. Maintain good communication skills with residents and sponsors. Assist in setting up new nursing homes. Provide mentoring to newly promoted NMs/ANMs as and when the need arises. Provide clinical and non-clinical training for NMs/ANMs. Provide training for emergency medical equipment for new staff. Manage the medical, dental and dietician services for all centres. Qualifications & Requirements: Registered Nurse, registered with the Singapore Nursing Board and has at least 10 years of working experience in healthcare or related setting A post-basic qualification in the relevant nursing specialty and with a Bachelor’s Degree in Nursing More than 5 years of experience in a supervisory capacity Team player with strong interpersonal communications skill, customer and quality focused #J-18808-Ljbffr