Senior Manager/Manager

2 days ago

Singapur, Singapore University Campus Infrastructure Full time

Job Description We are seeking a highly driven and motivated individual to lead and manage our campus retail and dining operations/services. This role plays a critical part in providing high-quality, student-centred experiences across diverse retail & dining outlets on campus; this will include ensuring transitions between vendors are executed smoothly. The successful candidate will bring strong expertise in retail and food operations management, including food safety and hygiene, along with a genuine passion for enhancing student life. The person must be adept at balancing operational excellence with the varied needs of a dynamic and inclusive university community. Retail Dining Services Oversee daily operations of canteens, cafes, food courts, and retail stores, ensuring efficient, high-quality service. This entails working closely with stakeholders and the tenants to address their concerns and needs. Ensure that food hygiene standards and compliances are adhered to and ensure all the outlets are regularly inspected to maintain high hygiene standards and complete micro-biological testing as per schedule. Ensure that all operational feedback, safety related issues and emergencies are responded to and rectified promptly on a 24/7 basis. Maintaining high student satisfaction across multiple canteens, cafes, food courts and retail outlets on campus via administering/analysis of regular customer surveys. Do planning, budgeting and implement asset enhancement works to the retail and dining outlets. Handle fit-out coordination including reviewing of renovation proposal and drawings on a timely basis. Handle reinstatement works and pre-handing over inspections for expiring outlets. Work with lease management colleagues on tenancy matters and recommend improvement works needed for outlets due for renewals. Implement and monitor sustainability initiatives such as waste reduction, energy‑efficient equipment, energy usage and green efforts etc. Promote, implement, and manage, smart and innovative projects. Handle procurement matters and manage contracts. Engage and collaborate with tenants, stakeholders, and students on new initiatives. Act as safety coordinator to enhance safety and promote security awareness among tenants. Review Business Continuity Plan and carry out yearly table‑top exercises and call tree exercise. Any other related duties as assigned. Qualifications Degree in Real Estate, Hospitality or F&B Management. Proven experience – at least 8 years & above in a similar position with F&B operations such as food courts, retail and F&B outlets and etc. Strong knowledge in Food Safety Management System and Halal certification processes. Experience with sustainability initiatives in dining operations is preferred. Proficiency in retail and food service management software systems. Innovative and creative familiarity in menu planning with good knowledge of dietary and nutritional requirements. Strong leadership skills with excellent people skills. A good team player who is passionate, proactive, meticulous and responsible with a willingness to learn. Ability to think out of the box with great problem solving skills and is resourceful. Ability to prepare contracts, proposal & approval papers to top Management. Proficient in MS Office applications. More Information Location: Kent Ridge Campus Organization: University Campus Infrastructure Department : Campus Life Employee Referral Eligible: Yes Job requisition ID : 31472 #J-18808-Ljbffr

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