Senior Engineer, Customer Quality

2 weeks ago

Singapur, Singapore LINXENS SINGAPORE PTE. LTD. Full time

Job Description Manage customer complaints & implement effective corrective/preventive actions to eliminate re-occurrence of complaints Perform initial failure analysis on customer-returned samples Act as a key driver to closely work with the Production and other functional team, so as to provide timely 8D-resolution to close complaints within set time frame Verify the effectiveness of the solution and drive continuous improvement initiatives to achieve set objectives Organize, and prepare within functions of the organization for the customer audit. Follow up on the audit findings and ensure timely closure of the corrective and preventive actions Visit customer site for field investigation and gather information for determining the cause of the problem Provide periodic reports to Module Customer Support the third party audit (CQM, CB /ISO audit) Assist Quality-EHS Manager to respond to customer on other request from customer eg. Customer visit, customer audit Requirements Degree in Mechanical / Manufacturing Engineering or equivalent Demonstrated leadership as a change agent in driving improvement initiatives, & implement effective corrective/preventive actions Strong oral, written, influential communication and presentation skills Must be able to interact effectively with all internal departments and representatives Action-oriented and possesses strong problem-solving abilities, interpersonal & communication skills, influencing-skills to work with suppliers/customers as well as internal teams Familiar with 7 QC tools, statistical analytical tools Good interpersonal skills and closed-loop thinking Highly motivated & independent individual that can integrate & participate in a team environment Good process knowledge in the smartcard, semiconductor back end process is an advantage Certified Six Sigma Champion, Black/Green-belt with extensive experience in leading improvement projects would be an advantage Minimum 5-years' relevant work experience in QA functions and handle customer quality-complaints and quality assurance audit

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