Service Controller, Bus Operations Control Centre
7 days ago
Overview Service Controller is an integral role in SMRT Buses. Working in the Bus Operations Control Centre (BOCC), the Service Controller reports to Senior Executive, Operations Controller and Planning and together with the rest of the service controller and chief controller, he/she oversees BOCC operations to provide efficient bus services to passengers. This includes regulating the headway of the buses on the road, handling incidents and accidents cases, providing customer service to passenger by assisting in looking for lost and found as well as providing support for ad hoc and planned bridging bus services activation. Responsibilities Work with Service/Chief Controller in managing the Common Fleet Management System (CFMS) and in house telematics system. Ensure that assigned bus services achieve respective BSRF standards (Excess Waiting Time (EWT), On Time Adherence (OTA) and First and Last Bus Performance (FLBP)) Oversee the bus operations to ensure that all bus services are operated with no bunching and excessive early arrival Ensure Bus Captains adhere to scheduled timing and are dispatched according to their assigned schedule Ensure that lost mileage is recovered by deploying Short Recovery Trip (SRT) Handle any real-time incidents and accident cases that are reported by the Bus Captains Ensure that all events and decisions for the allocated services during the shift are recorded down. Provide support in ad-hoc and planned bus diversion, Bridging Bus operations, Early Closure and Late Opening and Full Sunday Closure operations Assist customer service team for lost and found items Requirements Minimum Diploma in any field Prior customer service working experience would be beneficial Experience in the public transport network would be advantageous. Proficiency in Microsoft office First aid will be advantageous Great communication skills Problem solving skills Able to work in a fast-paced environment Stress resilient Able to function in a team and as an individual Able to commit to shift hours #J-18808-Ljbffr
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Train Service Controller
7 days ago
Singapur, Singapore ASIA-LINK TECHNOLOGY PTE LTD Full timeJob Purpose Perform the following functions in the Operations Control Centre: Train Service Controller (Train Control): Assis the Chief Controller to perform train service regulation according to operating procedures and safely. Train Service Controller (Station Control): Assist the Chief Controller to coordinate with Station staff to provide accurate...
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Train Service Controller
7 days ago
Singapur, Singapore Private Advertiser Full timeJob Purpose Perform the following functions in the Operations Control Centre: Train Service Controller (Train Control): Assist the Chief Controller to perform train service regulation according to operating procedures and safely. Train Service Controller (Station Control): Assist the Chief Controller to coordinate with Station staff to provide accurate...
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Service Controller
7 days ago
Singapur, Singapore GO AHEAD SINGAPORE PTE. LTD. Full timeJob Responsibilities Manage the CFMS system and all road performance issues. Communicate effectively to all Bus Captains and maintain an organized and professional approach at all times. Ensure assigned services achieved the respective BSRF Standards namely EWT, FLBP and OTA. Direct supervision to ensure that regular and reliable bus services are operated,...
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Train Service Controller
7 days ago
Singapur, Singapore SMRT Trains Ltd Full timeJob Purpose Perform the following functions in the Operations Control Centre: Train Service Controller (Train Control): Assist the Chief Controller to perform train service regulation according to operating procedures and safely. Train Service Controller (Station Control): Assist the Chief Controller to coordinate with Station staff to provide accurate...
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Train Service Controller
7 days ago
Singapur, Singapore SMRT Trains Full timeCompany Overview SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, it manages and operates train services on the North‑South Line, East‑West Line, the Circle Line, the Thomson‑East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of...
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Credit Control
7 days ago
Singapur, Singapore Success Human Resource Centre Pte Ltd Full timeSuccess Human Resource Centre Pte Ltd – Bukit Merah Organise and conduct regular credit & AR review meetings with BUs / sales departments to close out delinquent accounts Follow up and communicate with customers on outstanding payments Review and process new customer account applications Maintain and update customer particulars and credit limits in SAP...
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Train Service Controller, TEL
7 days ago
Singapur, Singapore SMRT TEL PTE. LTD Full timeCompany description SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail...
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Traffic Controller
1 day ago
Singapur, Singapore SBS Transit Ltd. Full time1 day ago Be among the first 25 applicants Responsibilities Ensure punctual train services and make adjustments to meet customer needs. Report and address equipment faults, coordinating with relevant staff for quick recovery. Manage track access and work possessions according to rules and procedures during traffic and non-traffic hours. Safety and Compliance...
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Traffic Controller
7 days ago
Singapur, Singapore SINGAPORE TRANSPORT SUPPLY SERVICE (PRIVATE) LIMITED Full timeDuties / Scope of Works Manage and lead a team of prime mover drivers Plan and set priorities for daily activities efficiently Assign jobs to drivers through PSA. Haulier Community System Monitor and track job progress to ensure all assignments are delivered timely Control and monitor closely with drivers on their movement through Matrix-Net GPS Tracking...
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Executive - Rail Traffic Controller
7 days ago
Singapur, Singapore SBS Transit Full timeService Operations Ensure punctual train services and make adjustments to meet customer needs. Report and address equipment faults, coordinating with relevant staff for quick recovery. Manage track access and work possessions according to rules and procedures during traffic and non-traffic hours. Safety and Compliance Maintain a safe environment for...
