Regional Insights Manager

Regional Insights Manager (Foodservice) – SEA Join to apply for the Regional Insights Manager (Foodservice) – SEA role at Fonterra . For more than 150 years, Fonterra farming families have brought the goodness of natural dairy to people all over the world. We're a farmer‑owned Co‑operative based in Aotearoa New Zealand, made up of thousands of farming families and employees all working together for better. As a Co‑operative we know the value of coming together to achieve a common purpose. We want to be the source of the world’s most valued dairy, working with our farmer shareholders and customers to provide trusted, high‑quality dairy nutrition for generations to come. Here at Fonterra, we are committed to growing our people. We value you and your career progression and are excited that you are taking this next step in your career journey with us. We are proud to offer a wide variety of roles across the Co‑op, ensuring that no matter what business unit or stage of life you’re in, there’s a good chance we’ve got something to suit. Fonterra Foodservice is part of a global Co‑operative, bringing the goodness of natural dairy to food professionals and businesses across the world. Our Foodservice business is dedicated to supporting chefs, bakers, and foodservice operators with innovative dairy solutions and world‑class brands – Anchor Food Professionals. We partner closely with our customers to understand their needs, deliver tailored products, and help them create exceptional food experiences. As a Co‑operative, we believe in coming together to achieve a common purpose—making a positive impact in kitchens and communities everywhere. At Fonterra Foodservice, we value inclusion, collaboration, and continuous improvement. We are committed to growing our people and supporting their career journeys, ensuring everyone has the opportunity to contribute and thrive in a dynamic, global environment. Key Opportunity We are excited to announce a high‑impact opportunity for an Insights Manager to join our Global Food Service team in the Southeast Asia region. In this pivotal role, you will ensure that regional market, customer, and consumer insights inform the strategic and commercial decisions of our business. You’ll generate timely, actionable insights that support product innovation, category strategy, brand development, and commercial activation. As a connector between the global insights function and regional stakeholders, you will play a central role in shaping innovation relevance and commercial impact at the regional level. Accountabilities: Develop and execute regional insight plans aligned to business priorities, managing initiatives from customer interviews to formal research studies. Deliver actionable insights to support product development and commercial decision‑making, presenting findings in accessible and impactful ways. Act as the regional insights partner to cross‑functional teams, embedding insights into key processes and decisions. Monitor the regional competitive landscape and market dynamics, synthesising data to provide timely intelligence. Contribute to the global insights agenda and capability building, sharing best practices and supporting the development of shared tools and reporting methods. Responsibilities: Customer Needs/Experience Research: Provide thought leadership, Foodservice customer insights strategy, and oversight for best practice methods and tools that enable strategic insight into customer segments, trends, needs, and expectations. Marketing Impact Assessment: Define appropriate metrics, assess activities, and recommend improvements based on metrics and analyses. Information and Business Advice: Provide specialist advice on the interpretation and application of insights policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions. Data Collection and Analysis: Make authoritative recommendations that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature. Insights and Reporting: Establish business‑critical strategies to create, present, and communicate high‑impact data and analytics insights and recommendations to critical internal and external stakeholders. You are an analytical, collaborative, and strategic thinker with a passion for transforming data into actionable business insights. You thrive in a dynamic, cross‑functional environment and have a proven ability to influence decision‑making at all levels. Other key attributes include: Proven leadership in customer needs research spanning B2B, customer, consumer and marketing impact evaluation. Extensive experience across quantitative, qualitative, and customer experience methodologies. Skilled in navigating complexity, applying business insight, thinking strategically, communicating with clarity, and fostering collaboration. Delivers expert insights and authoritative recommendations, resolving complex queries with confidence. Skilled in gathering, analysing, and presenting data‑driven stories that influence stakeholders and drive impact. Brings advanced capability across planning, commercial thinking, digital tools, market analysis, and compelling presentations. Client‑side experience strongly preferred. Qualifications & Experience Master’s degree or equivalent. Over 10 years of broad and deep experience in insights, research, or related fields. 6‑10 years of managerial experience, including planning and managing resources within a policy framework. Are you excited about this opportunity but may only meet some requirements? At Fonterra, we are committed to building a diverse workplace and, therefore, open to looking at applicants with excellent transferable skills. If that’s you, we encourage you to apply as you may be the right candidate for this role or one of our other opportunities. The benefits of life at Fonterra Our people and what they bring to our Co‑op shape our success. We have a collaborative culture, inspiring leaders, and passionate people, making Fonterra a great place to work. We also offer competitive remuneration and a range of benefits, regardless of your role or location. Fonterra is a place where everyone can be themselves, feel empowered to do their best, and are empowered to create goodness for generations. Sound good to you? Come and join us, and let’s solve for better, together. You, me, us together. #J-18808-Ljbffr