Customer Outreach Officer
6 days ago
About Us ECICS LIMITED is a leading provider of general insurance solutions in Singapore. With a focus on customer service and innovation, we aim to offer tailored insurance products and exceptional support. As a dynamic organisation, we are committed to the development of our employees and business growth. Position: Customer Outreach Officer (General Insurance) This full-time role is based in the Paya Lebar East Region. You will handle enquiries, resolve customer issues, and promote our general insurance products, playing a vital role in delivering exceptional customer service. Roles & Responsibilities: Conduct outbound telesales activities to acquire new and renewal customers for our general insurance products. Create sales urgency and add value to customers for our retail motor, commercial motor, maid insurance, and other retail lines. Respond professionally to customer queries via phone, email, and chat, facilitating resolution and anticipating needs. Perform verification checks on all existing customers as per SOP and regulatory requirements. Maintain service quality and professional conduct, including support for intermediaries. Ensure accuracy of customer information and complete documentation. Coordinate with other departments for timely onboarding of cases. Follow company policies, procedures, and guidelines. Assist supervisors in preparing reports and initiatives to improve sales and service strategies. Qualifications & Requirements: a) Education GCE O-Level / Diploma or equivalent General Insurance certifications such as BCP, PGI, and CommGI are essential. Candidates without these certificates may be considered if they pass all certifications within 2 months. b) Work Experience At least 2 years of telesales experience Knowledge of general insurance personal lines products Experience managing call centres and using telephony tools Proven sales ability and technical knowledge of sales processes Experience working in a computerized environment Strong interpersonal skills across multiple levels Pleasant telephone manner c) Communication Skills Effective oral and written communication skills in English; proficiency in another local language is preferred Consultative negotiation skills to explore alternatives and reach mutually acceptable outcomes Excellent customer service skills, with a focus on exceeding customer expectations Ability to explore alternatives, anticipate needs, and prioritize customer satisfaction #J-18808-Ljbffr
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Outreach Manager
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Senior Officer
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Singapur, Singapore TOUCH COMMUNITY SERVICES LIMITED Full timeJob Summary: You will provide the daily administrative and operational support to the team; organise the logistics &/or resources to ensure the smooth running of programme services. You may also be involved in coordinating outreach events and activities, where required. Principal Responsibilities and Duties: Administration and Staff Development Provide...
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Executive/Senior Executive, Outreach
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Singapur, Singapore National University of Singapore Full timeExecutive/Senior Executive, Outreach National University of Singapore Job Description As an Executive (Volunteer Management), you will support the Age Well Everyday (AWE) program’s operations, focusing on volunteer management and community outreach under the guidance of the Director. Key Responsibilities Administration and Coordination – Provide...
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Senior Assistant Manager
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Singapur, Singapore Nanyang Technological University Singapore Full timeOverview The College of Engineering at NTU Singapore is seeking a Senior Assistant Manager / Manager, Outreach to lead and manage the College’s Undergraduate Outreach and Engagement functions. As a key member of the Undergraduate team, you will be responsible for developing and executing outreach strategies to attract prospective students, advancing the...
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Executive/Senior Executive, Outreach
2 weeks ago
Singapur, Singapore National University of Singapore Full timeCompany description The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore Job description As an Executive (Volunteer Management), you will be pivotal in supporting the...
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(Remote) Customer Sales Officer
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SENIOR EXECUTIVE, CCR
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Assistant Manager, Marketing
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Singapur, Singapore Nanyang Technological University Singapore Full timeJoin to apply for the Assistant Manager, Marketing & Outreach role at Nanyang Technological University Singapore . As a leading business school in Singapore and globally, Nanyang Business School attracts applicants from diverse backgrounds to its graduate programmes. The key purpose of this role is to support student outreach, recruitment, and admission...
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Singapur, Singapore CTES Consulting Pte Ltd. Full timeOur client is actively searching for a Assistant Manager, Marketing & Outreach to join their team! If you are a dynamic individual seeking a new career opportunity, read further! As a leading business school in Singapore and globally, our client competes with top business schools from around the world to attract applicants from diverse backgrounds to join...
