Senior / Guest Service Assistant (Orchard Cluster)
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Custom Field 3: 17011
Senior / Guest Service Assistant (Orchard Cluster)
Responsibilities
This role will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for hotel guests and providing valuable support to the team.
- Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries.
- Collaborate closely with Concierge and Reception on guests ‘arrival and departure.
- Establish contacts with house guests/ long-staying guests and offer assistance when needed.
- Conduct courtesy calls to guests.
- Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
- Stay well-versed and updated on all tourist-related information.
- Maintain and manage stock of promotional materials for daily operations.
- Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
- Minimum GCE 'O' Level or equivalent; hospitality or customer service experience preferred.
- Friendly and service-oriented, with good communication and interpersonal skills.
- Team player who can work closely with Front Office and other hotel departments.
- Neat and professional appearance with a positive work attitude.
- Willing to work rotating shifts, weekends, and public holidays.
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