Lead Engineer/ Engineer, Central Services, ICT Infra

2 weeks ago

Singapore HTX (Home Team Science & Technology Agency) Full time
Overview

Join to apply for the Lead Engineer/ Engineer, Central Services, ICT Infra role at HTX (Home Team Science & Technology Agency) .

What The Role Is

The jobholder will be emplaced in the IT Service Operations team. He/she will manage the given resources and plan its activities to ensure smooth operation of the network and security infrastructures.

What You Will Be Working On
  • Be a subject matter expert (SME) to provide technical expertise and consultancy to HTDs
  • Be a champion and technical expert to lead and drive automation initiatives to achieve improved effectiveness and efficiency in service delivery
  • Work with teams during the Project Planning Phase to incorporate Maintenance and Support Design Thinking as part of Project Requirements
  • Lead the implementation of new initiatives and infrastructure enhancements to meet the needs of HTDs, ICT infrastructure technology refresh. Eg. automation
  • Work with teams and manage vendors to plan, manage and deliver projects to ensure they meet contractual and Service Level Agreement (SLA) compliance, and to take appropriate corrective actions
  • Implement, manage, maintain ICT security measures, and remediate cybersecurity audit findings and ensure compliance to government policies
  • Work with System Owners and lead the Operations and Support (O&S) teams to ensure that the O&S teams and contracted vendors have sufficient capability to manage the systems under their care in order to support MHA/HTX's operational needs throughout their life cycle
  • Identify, evaluate and recommend technical solutions that are cost effective and meet requirements, and procure ICT system to meet MHA/HTX's operational needs, e.g. obsolescence management, system refresh, and mid-life upgrade approaches
  • Plan, budget, prepare technical specifications and manage the progress and budget of projects and resolve arising issues so as to ensure the timely completion of the projects as scheduled
  • Establish and induct best practices in maintenance and support
  • Formulate Operation and Support Standards for Infra Systems across MHA/HTX for ease of maintenance
  • Any other tasks as assigned by the supervisor or Management
What We Are Looking For
  • Tertiary qualification in IT, Engineering, or equivalent
  • A good grasp of IT industry best practices and processes, and keeps abreast of advances in technology and best practices
  • Strong technical skills in project, contract, and vendor management
  • Government Home Team Ops knowledge and good understanding of their systems and networks are preferred
  • Ability to work with stakeholders at all levels
  • Strong and effective communication skills (both oral and written), presentation, negotiation
  • Strong project management skills (e.g. negotiation, contract management)
  • Proficiency with Microsoft tools, such as Word, Excel, PowerPoint, Power Apps, Power BI, UiPath and Python

All new appointees will be appointed on a two-year contract in the first instance.

We wish to inform that only shortlisted candidates will be notified within 4 weeks upon closing of the advertisement.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Industries
  • Government Administration
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