Customer Support Officer
2 weeks ago
Acknowledge all feedback received in-person by the next working day using the most appropriate communication channel.Classify and manage feedback according to its level of complexity and sensitivity: Level 1: Routine enquiries or general concerns that can be answered directly using available information. Level 2: Feedback requiring input or clarification from other departments or stakeholders. Level 3: Complex or sensitive feedback that may require management attention,investigation,or coordination with senior. Provide timely and accurate responses to Level 1 feedback.Route Level 2 feedback to the relevant divisions or stakeholders by the next working day for follow-up.Escalate Level 3 feedback to management promptly and act according to their instructions.Ensure all feedback is logged, tracked, and documented properly.Customer Engagement Offer guidance on procedures, services, and available support programs.Maintain a calm, empathetic,and professional demeanour during interactions.Assist visitors during in-person engagements, addressing any enquiries or concerns raised.Uphold confidentiality and handle sensitive matters with discretion. Key Skills: Strong verbal and written communicationEmpathy and interpersonal sensitivityTime management and attention to detailKnowledge of data privacy and confidentiality standardsPersonal Attributes: Compassionate and approachableWork Days & Time Mon to Fri (8.00 am to 5.00 pm)Saturday ( 8.30 AM to 12.30 PM)
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Customer Support Officer
2 weeks ago
Singapur, Singapore WSH EXPERTS PTE. LTD. Full timeResponsibilities Conduct and prepare, weekly and monthly reports on Customer Satisfaction Survey (200 cases per month or 50 cases per week with monthly report) Handle media platforms and provide support to the Public Performs coordination duties, including answering of phone calls, reminder calls to contractors and/or deployment of contractors Reply of...
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Customer Service Officer
2 weeks ago
Singapur, Singapore ANRADUS PTE. LTD. Full timeJob Description Industry/ Organization Type: Logistics Position Title: Customer Service Officer (Sales Support)/ Sales Admin Working Location: Loyang Working Hours: 5.5 days, Mon - Fri (9 am - 6 pm) Sat (9 am - 1 pm) (alternate Saturday upon confirmation) Salary Package: Basic Salary + AWS + Performance Bonus Duration: Permanent Role Key Responsibilities...
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Singapur, Singapore SEARCH PERSONNEL PRIVATE LIMITED Full timePosition: Customer Service Officer/ Executive/ Representative (Sales Support) Location: Loyang Lane (Direct buses from Bedok, Tampines and Pasir Ris right in front of office) Working hours: Monday to Friday - 8.30AM to 5.30PM ; 1 Day WORK FROM HOME Weekly Salary (commensurate with experience): Up to $4,200 + AWS + Performance bonus + 14-18 Days Annual leave...
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Customer Support Administrator
2 weeks ago
Singapur, Singapore LHN PARKING PTE. LTD. Full timeJob Responsibilities: Be the Bridge Between Customers and Executives: Respond to phone and email inquiries with clear and accurate information, facilitating communication between customers and executives. Customer Service Hero: Resolve customer inquiries and disputes efficiently, escalating complex issues promptly when necessary. Record Keeper: Maintain...
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Customer Service Officer
2 weeks ago
Singapur, Singapore ECO HYPER PTE. LTD. Full timeResponsibilities: Support daily customer service , including complaints (enquiries, calls, emails) Update and submit daily/monthly reports to customers Prepare simple draft logistics billings Handle ad-hoc task upon customer request (if any) Other ad-hoc operation duties as assigned. Requirements : Minimum GCE "O" Level Able to multi-task, prioritize and...
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Customer Support Representative
2 weeks ago
Singapur, Singapore IDEXX LABORATORIES SINGAPORE PTE. LTD. Full timeJOB SUMMARY Performing variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to customer phone and other communications, addresses questions/issues/problems/concerns.PRIMARY DUTIES AND RESPONSIBILITIES: Provides customer technical support for one or...
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Customer Support Engineer
2 weeks ago
Singapur, Singapore FONNGROUP APAC PTE. LTD. Full timeFonn Group is hiring a Customer Support Engineer for our Singapore office to support cloud-native broadcast systems running production workflows at major news and sports organizations worldwide.What you'll support: Our Mimir and Saga platforms handle mission-critical content workflows for organizations like CBS News, NBCUniversal, BBC, and Sky News. When...
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Customer Relations Officer
2 weeks ago
Singapur, Singapore KWS ENGINEERING & SERVICES PTE. LTD. Full timeAutomotive Manufacturing & Workshop Operations Work Schedule: 6 Days Work Week, East AreaKey Responsibilities Serve as the primary point of contact for customers through phone, email, WhatsApp Business, and walk-ins. Manage customer service bookings, service reminders, job orders, and delivery scheduling. Provide accurate service updates to customers,...
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Customer Service Officer
2 weeks ago
Singapur, Singapore U3 INFOTECH PTE. LTD. Full timeRole Overview The Customer Service Officer will be responsible for handling client and worker enquiries and providing timely, accurate, and professional support. The role requires a service-oriented individual with strong communication skills, attention to detail, and the ability to support service operations both remotely and onsite at events or roadshows...
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Customer Support Engineer
2 weeks ago
Singapur, Singapore WANCO MANPOWER PTE LTD Full timeThe client is a leading global semiconductor foundry providing advanced IC manufacturing services.Location: TampinesWorking Hours: Regular Office HoursJob Responsibilities: New Device Introduction: Perform tape-out/tooling operations for customer design database and achieve the goal of first pilot success. Project coordination: Customer interface and cross...