Customer Success Manager, Maintenance
2 days ago
We are seeking a Customer Success Manager (Maintenance) who plays a pivotal role in ensuring the successful delivery and ongoing support of Maintenance Systems and projects . This role involves close collaboration with internal teams, service partners, contractors, and government agencies to ensure customer satisfaction, system reliability, and operational excellence.Responsibilities Participate in project and Maintenance Systems meetings, proposing improvements where necessary. Supervise ongoing projects and Maintenance Systems, coordinating team members to maintain workflow and timelines. Evaluate potential technical issues and collaborate with engineers to develop effective solutions. Manage project-related documentation, ensuring all materials (e.g., system extensions, tech-refresh, obsolescence replacements) are current and properly stored. Liaise with backend support groups to ensure Maintenance Systems' fulfilment and compliance. Coordinate with external service partners and contractors to facilitate project and maintenance execution. Effectively engage key stakeholders in decision-making and execution processes. Strong negotiation skills with both internal and external stakeholders. Generate and analyse monthly reports, presenting insights and updates to end customers. Oversee system transitions from project delivery to maintenance phase, ensuring smooth handovers and operational readiness. Familiarity with Service Operation metrics and system availability requirements. Manage project budgets, including planning, designing, and defining scope and deliverables. Uphold quality assurance standards and ensure best-in-class deliverables. Proactively monitor project progress and apply corrective actions to resolve issues. Build and maintain high-performing teams aligned with service management goals. Requirements Strong experiences in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations. Certification in ITIL is preferred At least 2 years of experience in team management Have at least 3 years of experience in Cyber Security Work Location: Jurong East
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Customer Success Project Manager
2 days ago
Singapur, Singapore INSIDER SECURITY PTE. LTD. Full timeWe are looking for a highly organized and customer-oriented individual to oversee the successful deployment and ongoing success of our cybersecurity solutions. This role combines project management, service delivery, and customer success - ensuring our customers achieve maximum value from our products and services. You will coordinate closely with customers,...
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Customer Success Manager
2 days ago
Singapur, Singapore OCTOMATE STAFFING PTE. LTD. Full timeThe Customer Success (GTM) Manager plays a strategic role in driving customer adoption, satisfaction, and growth across the fintech product portfolio. This role bridges the gap between sales, product, and operations, ensuring customers achieve measurable success and long-term value from the company's financial technology solutions.Key Responsibilities...
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Head Of Customer Success
2 weeks ago
Singapur, Singapore Rubick Full timeOverview Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search, and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce. Rubick has catalogued over 5M SKUs for 200+ leading...
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Head of Customer Success
4 weeks ago
Singapur, Singapore SGB Full timeThe Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands-on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
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Head of Customer Success
4 weeks ago
Singapur, Singapore ASIA GULF CLOUD PTE. LTD. Full timeOverview The Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands-on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
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Head of Customer Success
5 days ago
Singapur, Singapore HubSpot Full timeOverview The Senior Manager, Customer Success - Japan will lead and manage HubSpot's Japanese-speaking Upmarket and Scaled teams while driving strategic customer success initiatives across the JAPAC region. This role requires exceptional leadership, deep customer success expertise, and native-level Japanese fluency to ensure world-class support and strategic...
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Head of Customer Success APAC
3 weeks ago
Singapur, Singapore Qlik Full timeOverview What makes us Qlik? Qlik is a Gartner Magic Quadrant Leader for 15 years in a row. We transform complex data landscapes into actionable insights, serving over 40,000 global customers. Our portfolio leverages data quality and AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with...
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Customer Success Specialist
2 days ago
Singapur, Singapore KABAM PTE. LTD. Full timeResponsibilities: Client Onboarding & Training: Client Support & Issue Resolution: Serve as the primary point of contact for clients, addressing concerns and resolving operational issues efficiently. Work closely with engineering and product teams to identify recurring issues and drive improvements. Provide client reports on robot performance, and key...
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Maintenance Manager
2 days ago
Singapur, Singapore FIRSTCOM ENGINEERING PTE LTD Full timeWe are seeking an experienced Maintenance Manager (Construction) to oversee and coordinate all aspects of maintenance and repair operations across our construction sites and facilities. The ideal candidate will have a proven track record in managing teams, executing preventive and corrective maintenance plans, and ensuring compliance with safety and quality...
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Customer Success
2 days ago
Singapur, Singapore HYPER COMMUNICATIONS PTE. LTD. Full timeJob Descriptions: Communicating with customers, making outbound calls to potential customers, and following up on leads. Sales support & operation work, manage all documentation and follow up with existing customers and new prospect. Able to propose telecommunication solutions to customers. Assist in application procedures, Good Communications Skills &...