Customer Service Associate
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Customer Service Keep the pulse of customer satisfaction Respond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customers Work with internal/external customers to create an exceptional customer service experience Manage account/customer expectations Work with internal and external customers for Corrective and Preventative Actions Help craft and create KPI customer specific reporting and scorecards Build and maintain rapport with customers to fulfill their requirements Operations/Distribution Process Stock In/Out in SAP Work with LFS internal customers on process improvements Help craft account SOPs and Work Instructions Assist in distribution and operations as needed Administration CAPA Reporting KPI management Assist with Quotation, RFQ and RFI Sales support Undertake other duties as requested
Job RequirementsPossess at least GCE ‘N’/‘O’ Levels or a Diploma in any discipline. Minimum 2 years of experience in Air and Sea Freight Operations, with a strong focus on customer service and stakeholder management. Excellent command of written and spoken English, with strong communication and interpersonal skills. Self-motivated, proactive, and able to take ownership of tasks and responsibilities. Strong problem-solving skills with the ability to work effectively in a fast-paced environment. Demonstrated ability to multitask, prioritize competing demands, and meet deadlines. Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook. Prior supervisory or people management experience will be an added advantage.
Employee TypePermanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.
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