Systems Engineer

Overview

We are seeking a proactive and skilled Systems Engineer to join our team. The Systems Engineer undertakes complex projects related to systems provisioning, installations, configurations as well as monitoring and maintenance. Apply highly developed specialist knowledge and skills in systems administration and works toward continuous optimization of systems performance. Able to implement systems improvements and instruct other IT staff in the resolution of complex issues. Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He/She is able to go field to quickly and effectively solve issues as they arise. Able to work under pressure and with minimal supervision. Must have good communication skills and be able to work independently.

Responsibilities

• Deploy, configure, and maintain Windows & Linux systems (Windows Server 2019, 2022, 2025 (24H2) SQL, Azure, RHEL, CentOS, Ubuntu) for new and existing projects.
• Gather technical requirements and recommend appropriate solutions to meet customer needs.
• Perform system installations, testing, solution verification, and fault escalation as needed.
• Diagnose, isolate, and resolve technical issues at both hardware and software levels.
• Apply patches and fixes for hardware and software problems.
• Execute assigned tasks with responsibility, including after-hours work when required to meet deadlines.
• Ensure timely follow-up and resolution of issues to achieve customer satisfaction and maintain high quality standards.
• Travel to customer sites for onsite implementation and support as required (including possible overseas travel).
• Collaborate effectively within a team-oriented, fast-paced environment.
• Continuously learn and adopt new technologies and best practices.
• Perform other related duties as assigned.

Execute Systems Administration Service Levels

• Monitor systems performance and usage, including response times
• Supervise backups, optimisation, initiation of recovery procedures and routine troubleshooting
• Communicate regularly with technical, applications and operational staff to ensure systems integrity and security
• Determine the systems’ short- and long-term requirements
• Manage systems report production

Advice on System Capabilities

• Advise senior leaders on system concepts and functional capabilities
• Provide technical advice to the team and clients on installation, setup, and configuration of systems
• Interpret internal or external business issues and recommend solutions/best practices
• Implement plans to make systems available to users in a shared, secure and controlled manner

Develop New Systems

• Lead the development of new systems as per the system requirements
• Design security and integrity controls
• Conduct new systems testing and implementation
• Define the system maintenance procedures
• Analyse the use of new systems to identify enhancement needs
• Lead research initiatives for the development of advanced and automated approaches for system administration

Optimise systems performance

• Seek opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security
• Conduct regular system audits and upgrades
• Develop automated processes to define, measure, and report on service quality, stability and capacity

Resolve issues

• Oversee the assessment of risks to systems
• Identify complex system issues to provide advisory to the stakeholders
• Investigate cause of systems issues
• Resolve complex issues
• Provide escalation support for issues presented by the user

Must-Have Skills

• Data Centre Knowledge
• Experience with virtualization platforms (VMware, Hyper-V, Azure, Windows Virtual Machines)
• Microsoft Azure + Microsoft 365, Exchange knowledge(Hands on experience)
• Proficiency in Windows Powershell, Linux shell, Bash scripting

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