Associate Director, Group Investigations Operations

JOB SUMMARY Group Investigations Operations & Analytics is responsible for the management of the Bank’s whistleblowing channels, provision of related management information, and risk and policy related matters for Group Investigations. The role sits within the Group Investigations Operations & Analytics’ Channels team. The Channels team is responsible for the following, but not limited to: Operationalisation of the Bank’s whistleblowing programme. Manage the Bank’s whistleblowing channels, including the management of the third‑party relationship of the external service provider. Management of the Group Investigations Case Management System, including Business Ownership, maintenance of user access rights and resolution of system issues. The role would be responsible for managing and implementing the Channels team’s portfolio to ensure Group Investigations’ compliance with the Bank and regulatory requirements regarding whistleblowing. The successful candidate should preferably have experience within the financial industry, and experience with management of whistleblowing programmes and / or Compliance and Risk is desirable. Experience in project management is also preferred as the role requires managing and prioritising competing deliverables. RESPONSIBILITIES Strategy Responsible for operationalisation of the Bank’s whistleblowing programme to minimise financial losses, reputational and regulatory risks, operational risk events involving criminal conduct, dishonesty or deliberate breaches of policies or regulations. Management of the Bank’s whistleblowing channels, including assessment and triaging whistleblowing concerns and assignment of cases for investigation. Contribute and drive continual improvements in the Group Investigations processes by identifying policy and standard revisions to continually improve and optimise these processes. Responsible for the management of the Group Investigations case management system, including Business Ownership, issuing user access rights and resolving system issues. As required, assist with management of Group Investigations’ Records Keeping, Privacy and Data Sovereignty processes to ensure compliance with regulatory and Bank’s requirements. Risk Management As required, assist with management of the Risk Management Framework for Group Investigations, including performing regular control checks and reporting of results. As required, assist with performing various Bank’s mandated risk assessments for Group Investigations’ processes, systems, and applications. Ensure relevant stakeholders are kept informed of key risks and issues. Apply all relevant Group, Country, Business or Functional policies and standards to manage risks. As required, engage with Risk Framework Owners on relevant matters. Business Build and maintain an effective and constructive relationship with all key business and functional stakeholders that is based on trust, capability and integrity, providing timely, responsive and quality support to enable the Bank to achieve its strategic objectives. Processes As required, assist in managing queries and other reporting requirements related to the whistleblowing programme. This includes providing MI related support. As required, liaise with Group Investigations and other teams to understand relevant Bank requirements. Continuously improve the operational efficiency and effectiveness of processes. Analyse opportunity for automation and provide input for the same. Where relevant, update and maintain process documents for Group Investigations. Building strong partnerships with all internal/external stakeholders that allow end‑to‑end seamless delivery of services. People & Talent Manage relationship with the independent external vendor appointed by the Bank to host its confidential reporting website to support the Speaking Up Programme. Engage and manage stakeholders to ensure that appropriate senior management are kept informed of relevant matters. Sound relationship management of other functions within the Bank to ensure the effective and efficient use of Group Investigations resources. Governance Reinforce an effective and exemplary risk and control culture and further strengthen the control environment. Act to minimise operational loss and audit failures and take proactive measures to respond to matters arising. As required, support Group Investigations teams to ensure that they are adhering to the highest standards of risk management and control. This include developing and conducting training sessions. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, elevate, mitigate, and resolve risk, conduct and compliance matters. Key Stakeholders Group Internal Audit Group Investigations Management Team Group Investigations Risk Framework Owners Operational Risk Compliance HR / ER Legal Other Responsibilities Embed Here for good and Group’s brand and values. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Our Ideal Candidate 5 + years of experience in the financial industry Strong knowledge of whistleblowing policies and programme implementation Experience analysing and adopting regulations Extensive experience in compliance, ethics, and risk management Experience in project management, with the ability to work independently Education - Qualified to a degree level or demonstrable experience in industry Certifications - Preferred – Certified Fraud Examiner, Certified Anti-Money Laundering Specialist Role Specific Technical Competencies Confidential Investigations and / or Compliance Effective Communications Regulatory Framework and Requirements Project Management Written Communications About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website #J-18808-Ljbffr