Business Analyst

1 week ago


Singapur, Singapore VISEO ASIA Full time

Overview Talent Acquisition Leader @ VISEO ASIA | Recruiting | Sourcing As Operations Business Analyst (Low Code), you will focus mainly on supporting existing business workflow applications within APAC, e.g. Power Apps solution, Claims running on ServiceNow platform etc, managing end to end User Acceptance Testing (UAT) and also manage the maintenance of these applications. Responsibilities Manage all incidents and demands managements (Application enhancements) on existing application scope (Power Apps). Analyse trends in Incidents and propose way of improvements. Conduct gap analysis workshops involving multiple stakeholders (Marketing, Customer Care, Commercial, Finance and other Operations team etc.). Work closely with technical solution teams to assess feasibility, propose solution options and recommendation to address business and operational needs. Plan and conduct internal UAT based on business workflow and user scenarios. Plan and conduct training to end users, and internal support teams as required. Support post-production deployment verification for any product feature release. Be the key contact to communicate the business needs to IT teams for technical solution / support. Conduct Business workshops & train users on new process or new applications. Manage all user access rights Manage the relationships with the Travel Retail Worldwide IT teams & Group IT teams Qualifications Minimum Bachelor's Degree in Computer Science or IT Minimum 5-6 years of experience with Power Apps solution, Service Now, PowerBI and SharePoint Understand technical infrastructure and integration topics (Interfaces management, batch management, …) Knowledge of Anaplan and SAP is good to have Proficient in Requirements Gathering, SIT, UAT, Training, Go-Live Support and Application support to users. Excellent analytical skills, able to understand and articulate business problem statement and use cases concisely. Seeking better ways of working, identify key metrics and what to improve on. Strong documentation skills of business needs, technical specifications, training documents. Good communication (written and oral) in Korean and English and interpersonal skills. Independent with strong analytical skills and ability to work under pressure Seniority level Mid-Senior level Employment type Full-time Job function Information Technology, Consulting, and Other Industries Information Services and Technology, Information and Media #J-18808-Ljbffr


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