Service Admin
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- Industry: Scientific Instruments Manufacturer
- 6 months contract (convertible to permanent role)
- Basic up $3000
- 5 days office hours
- Location: West
- MNC with good career growth
- Manage end-to-end service administration, including service contracts, warranty claims, repair coordination, billing, service requests, and preventive maintenance scheduling.
- Prepare service quotations and respond to customer and dealer enquiries promptly.
- Coordinate with field service engineers, sales teams, dealers, and internal departments to ensure smooth service operations.
- Maintain accurate service records, inventory information, and operational data using SAP and Salesforce (SFDC).
- Support service pricing reviews and after-sales service initiatives.
- Prepare operational reports and analyse service data to improve efficiency and service performance.
- Document and standardise service processes to support operational excellence.
- Ensure timely completion of service activities while maintaining high customer satisfaction.
- Perform any other ad-hoc duties assigned by the management.
- Nitec/ Higher Nitec/ Diploma in Business Administration, Engineering, Supply Chain, or related disciplines.
- Min 1-2 years of experience in Aftersales Service Administration/ Service Operations/ Sales Support
- Experience handling service contracts, warranty administration, repair coordination, or preventive maintenance scheduling will be added advantage
We regret that only shortlisted candidates will be notified.
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