Clinic Executive

4 weeks ago

Singapur, Singapore ORTHOPAEDIC & HAND MRI (OHM) NOVENA PTE. LTD. Full time

Are you a service-oriented and detail-driven professional looking to build your career in healthcare administration? Join our team at OHM Diagnostic & Imaging Centre, where you’ll play a key role in supporting smooth clinic operations, delivering excellent patient care, and enabling high-quality diagnostic services in a modern medical environment.

Key Responsibilities

1. Customer Service & Patient Care:

  • Attend to patient enquiries (phone, email, walk-in) in line with OHM service standards.
  • Manage appointment scheduling and confirmations using PLATO clinic system.
  • Provide accurate information on scan procedures, costs, and safety requirements.
  • Guide patients through check-in, triage, consent, and preparation for MRI/diagnostic scans.
  • Support patient comfort: chaperoning, refreshments, concierge assistance (transport/directions/foreign patients).
  • Handle patient feedback and concerns professionally.

2. Administrative & Financial Duties:

  • Process bookings, billing, and Medisave/insurance claims accurately.
  • Conduct financial counselling and secure consents before scans.
  • Handle cash, credit card, and e-payments; reconcile daily transactions.
  • Track and close outstanding/unpaid invoices.
  • File patient records, billing documents, and insurance claims for compliance/audit.
  • Dispatch reports, films, and CDs to clinics and doctors accurately and on time.

3. Operational & Compliance Support:

  • Ensure patient screening, consent, and evaluation forms are completed and filed correctly.
  • Assist with MOH/HCSA inspections and maintain regulatory audit readiness.
  • Support stock and consumables management (MRI supplies, stationery).
  • Adhere to infection control and PDPA confidentiality protocols.

4. Housekeeping & Facility Upkeep:

  • Maintain clean, safe, and welcoming patient areas and gowning rooms.
  • Oversee laundry rotation, daily cleaning, and safe disposal of sharps and contrast materials.

5. Support to Sales & Operations Teams:

  • Compile operational statistics for management reporting.
  • Assist sales/marketing teams with enquiries and follow-ups.
  • Gather patient feedback to support service improvements.
  • Participate in staff welfare and team-building activities.
Requirements

Education & Certification:

  • Minimum GCE O-Level / N-Level or equivalent.
  • Diploma or certification in Nursing, Healthcare Support, or similar is an advantage.
  • Candidates without formal qualifications but with relevant healthcare admin experience will be considered.

Experience:

  • 1–3 years of clinic administration, diagnostic imaging, or healthcare ops preferred.
  • Fresh graduates with a strong interest in healthcare are welcome.

Skills:

  • Excellent communication and customer service skills.
  • Proficient in PLATO and Microsoft Office.
  • Organized, detail-oriented, and able to multitask effectively.
  • Knowledge of Medisave and insurance billing is an advantage.

Personal Attributes:

  • Professional, empathetic, and service-oriented.
  • Reliable, adaptable, and proactive in problem-solving.
  • Strong team player who embodies OHM’s culture of care.
Why Join Us
  • Work in a modern diagnostics centre with advanced imaging technology.
  • Be part of a growing private healthcare group with career progression opportunities.
  • Enjoy a supportive, patient-centric work culture.
  • Structured onboarding and on-the-job training provided.
  • Competitive remuneration, staff benefits, and convenient location near MRT.
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