Director, Innovation

Director, Innovation & Customer Solutions Join to apply for the Director, Innovation & Customer Solutions role at Mastercard Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Director, Innovation & Customer SolutionsMastercard’s Foundry team is part of the Global Services organization, focused on bringing the best and most relevant technologies, solutions, and innovations to our customers across the region. Our proven digital and innovation capabilities enable us to generate new breakthrough success for our customers by combining a variety of capabilities and fast‑tracing the in‑market deployment of these solutions. The primary remit for the Director, Mastercard Foundry Asia Pacific is to drive the development of Mastercard’s holistic, cross‑functional product and innovation narrative that uniquely positions Mastercard as the innovative thought leader. Responsibilities Develop bundled consumer or stakeholder‑oriented pitches for Mastercard’s Foundry Team in Asia Pacific and establish Mastercard’s unique point of view on how emerging technologies (AI, Quantum, IoT, etc.) will help solve the most pressing problems our customers face today. Partner across product groups within Mastercard Asia Pacific from Core payments to Services to Commercial & New Payment Flows, bringing a consultative approach and incorporating voice of the consumers and business acumen to explore, identify and define value propositions that best position Mastercard’s brand promise and capture areas of potential growth. Collaborate with other subject matter experts (Sales, Marketing & Communication teams) to create sales and innovation narratives, implementation guides and playbooks to amplify product & innovation capabilities. Identify external opportunities to move faster, explore emerging technologies and capabilities for customer engagement. Differentiates Mastercard through innovation forums and events, leadership meetings, Experience Centers and media. Amplify thought leadership internally and externally, representing Mastercard as a thought leader on relevant emerging tech and trends at customer events. Create engaging and innovative product demo experiences for industry conferences. Identify and activate opportunities for enterprise capabilities to support regional initiatives. Manage internal events and communications that engage all employees regionally to embed a culture of innovation across Mastercard. Craft thought leadership position papers for target audiences around identified customer problem statements. Provide creative thinking, foresight, and planning for product & solution launches, events, and initiatives. Define bundled consumer or stakeholder‑oriented pitches in B2B, B2C, and B2G payments and commerce that will impact existing and new customer segments. Create new sales collateral and combined implementation and user guides. Identify and unlock distribution channels, influencers, and other internal stakeholders to amplify messaging. Build collaborative partnerships to support solution development. All About You The right candidate is comfortable defining and identifying new growth opportunities, challenging the organization to optimize Mastercard’s external impact with customers. You will demonstrate high creativity, problem‑solving, curiosity, execution focus, detail orientation, and the ability to operate globally and locally. All candidates must have strong understanding of payments and financial services, as well as excellent oral and written communication skills. Qualifications Strategic doer, unafraid to roll up sleeves and get things done. Strong strategic mindset with deep understanding of the payments and financial services ecosystem. Excellent storytelling, oral, and writing skills. Strong interpersonal, collaboration, and influence skills with large groups. Experience managing cross‑functional teams/projects. Self‑motivated with a track record of delivering success in fast‑paced environments. Broad experience in marketing, communications, corporate innovation, startups, emerging technologies, payments products, and strategy. Corporate Security Responsibility Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of accessed information. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. #J-18808-Ljbffr