Healthcare Operations Manager

10 hours ago

singapore Recruit Express Pte Ltd. Full-time

Recruit Express will never request for your Singpass details in our recruitment process. Please contact us at or email to if you are unsure if it is a scam.

Healthcare Operations Manager (GOVT/West) - up to $8k #HAO

Salary: up to $8000

Working Days & Hours: Mon-Fri office hours

Location: West

Job Description: Digital strategy and roadmap
  • Act as domain expert for the digital system, developing strategies and a roadmap aligned with the endorsed FY30 outcome: \"A smart and digitally-enabled Assistance Centre, leveraging generative AI to improve user experience.\"
  • Ensure the digital roadmap, annual work plans, and budget submissions align with this outcome.
  • Manage the product roadmap and backlogs, ensuring vendors and IT partners deliver on time.
  • Gather user feedback and lead enhancement/change requests from ideation through implementation.
  • Use data to identify operational gaps and recommend resolutions.
  • Conduct daily health checks to ensure the system meets performance standards.
  • Work with vendors, IT partners, and users to close identified gaps.
  • Run a six-monthly user access review to keep access lists current and remove unnecessary permissions.
  • Track SLAs and ensure they are consistently met.
  • Keep contracts and addendums current.
  • Lead & manage onboarding of other departments onto the digital system and maintain oversight of their requirements.
  • Lead the training and coaching required for the digital system.
  • Deliver digital system training for new joiners in the department.
  • Keep training materials and programmes current, relevant, and aligned with learning and operational needs.
System performance and continuous improvement Training and enablement

Job Requirements: Min Degree in any course w min 3 yrs of relevant operations managerial experience in healthcare sector

Recruit Express Pte Ltd (Healthcare & Lifescience)