Healthcare Operations Manager
10 hours ago
singapore
Recruit Express Pte Ltd.
Full-time
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Healthcare Operations Manager (GOVT/West) - up to $8k #HAOSalary: up to $8000
Working Days & Hours: Mon-Fri office hours
Location: West
Job Description: Digital strategy and roadmap- Act as domain expert for the digital system, developing strategies and a roadmap aligned with the endorsed FY30 outcome: \"A smart and digitally-enabled Assistance Centre, leveraging generative AI to improve user experience.\"
- Ensure the digital roadmap, annual work plans, and budget submissions align with this outcome.
- Manage the product roadmap and backlogs, ensuring vendors and IT partners deliver on time.
- Gather user feedback and lead enhancement/change requests from ideation through implementation.
- Use data to identify operational gaps and recommend resolutions.
- Conduct daily health checks to ensure the system meets performance standards.
- Work with vendors, IT partners, and users to close identified gaps.
- Run a six-monthly user access review to keep access lists current and remove unnecessary permissions.
- Track SLAs and ensure they are consistently met.
- Keep contracts and addendums current.
- Lead & manage onboarding of other departments onto the digital system and maintain oversight of their requirements.
- Lead the training and coaching required for the digital system.
- Deliver digital system training for new joiners in the department.
- Keep training materials and programmes current, relevant, and aligned with learning and operational needs.
Job Requirements: Min Degree in any course w min 3 yrs of relevant operations managerial experience in healthcare sector
Recruit Express Pte Ltd (Healthcare & Lifescience)