Senior Systems Analyst

4 days ago

Singapur, Singapore Synapxe Full time

Position Overview

We are hiring a L2 Support canddiate for our SmartCMS project & support for GPC BAU and Revamp projects.

Responsibilities
  • Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
  • The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system
  • Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
  • Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
  • Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
  • Defect fixes and resiliency related improvements
  • Assist in training new Staff as well as customers on the technical side of the system and functionalities
  • Assist in investigation (L1/L2 support) for user reported issues
  • Able to write and comprehend complex SQL and Automation scripts
  • Develop mitigating and/or preventive solutions
Requirements
  • Diploma or Bachelor’s Degree in Computer Science or other highly technical, scientific discipline
  • 1to 4 years of Technical / Application Support experience on multi technology platforms
  • ITIL v3/v4 certification and strong service oriented experience / background preferred
  • Experience in IT Service Operations preferred
  • Strong Knowledge and understanding of IT industry environment and business needs
  • Proven experience supporting Web / Mobile / Client based applications
  • Good communication skills
  • Hands on experience in SQL query
  • Shift work(24*7)
Apply Now

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