Retail Supervisor

5 days ago
changi, east region, Singapore LOTTE Travel Retail Singapore Full-time

  • Retail supervisors develop operations plans for their teams and make sure those plans are executed.

  • Lead, manage and motivate a team of Retail Associates

  • Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System.

  • Coach and train Retail Associates on GLOB+ system usage

  • Conduct daily briefings to team members before the start of shift duty

  • To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills

  • Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering

  • Manage and improve the SOP and procedures related to inventory management at the assigned stores level

  • Able to multitask, while also keeping the customer happy and satisfied

  • Excellent customer service and communications skills to meet the organisation business objectives and exceed customer’s expectations

  • Good leadership skills to effectively oversee and manage the team

  • Supervisors may work a variety of hours that may include nights, weekends, and holidays

  • Retail supervisors may also be required to attend meetings and conferences

  • Any other ad-hoc assignment or project assigned by your superior

  • Professional and pleasant personality

  • Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment

  • Able to stand for extended periods of time

  • Able to work rotating shifts duties in Changi Airport environment

  • Able to work on weekends and public holidays

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