Network Engineer

4 days ago

Singapur, Singapore Singtel Group Full time
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At Singtel, we believe in the strength of a vibrant, diverse, and inclusive workforce, where backgrounds, perspectives, and life experiences help us innovate and connect with our customers. We strive to ensure all our practices are non-discriminatory and foster a fair, performance-based, and collaborative work culture.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Be a Part of Something BIG

Singtel, in partnership with the Singapore Institute of Technology, launched the "The Catalyst Programme" Work-Study Programme (WSP) in Feb 2023. This structured on-the-job development program allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in Infrastructure and Systems Engineering. The program is open to both internal employees and external diploma holders, preferably from the ICT domain, but non-ICT diploma holders are encouraged to apply.

This 3-year program aims to develop and groom talent in Singapore's ICT sector, offering micro-credentials for each module that stack up to an honours degree in Infrastructure and Systems Engineering. Candidates will be offered specific roles, such as the one described below. Are you ready for this challenge?

Infrastructure Service Assurance Team

The Infrastructure Service Assurance (ISA) team from EIS is responsible for being the first point of contact and responder for fault incidents related to the network infrastructure managed and operated by EIS, such as Singtel CPLUS, SDWAN, and Megapop IP network. The goal is to restore service operation swiftly during faults, minimize impact, and maintain SLA commitments.

  • Proactive monitoring and incident management for IP infrastructure, with escalation and communication to stakeholders as needed.
  • Liaising with local service providers until issues are resolved.
  • Escalating issues to higher levels when necessary.
  • Resolving hardware faults within the 4-hour SLA, including tracking diagnosis time, RMA dispatch, replacement, and return of faulty units.
  • Providing physical onsite support for Data Centres and Exchanges, including hardware replacement, fiber fault resolution, and end-to-end testing at POP locations without CE support.
  • Documenting all incidents and events through the SMOD ticketing system.
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