Enterprise Servicing Executive

14 hours ago

Singapur, Singapore Ascendion Full time

Overview Role: Enterprise Servicing Executive to manage and support a portfolio of APAC enterprise merchants. You will act as the primary point of contact, resolving issues, guiding merchants on best practices, and collaborating with cross-functional teams to ensure operational excellence and high merchant satisfaction. This is a high-impact role where you can shape merchant experiences and gain exposure across APAC, the US, and Europe. Responsibilities Handle merchant inquiries and cases, including account setup, transaction issues, and dispute resolution. Educate merchants on product usage and operational best practices. Collaborate with Risk, Finance, Technical Account Managers, and Account Management teams to resolve complex cases. Track and improve key servicing metrics (response times, resolution rates, merchant satisfaction). Manage compliance and risk documentation. Identify recurring issues and recommend process improvements to enhance operational efficiency. Required Skills 3+ years in customer success, merchant servicing, account management, or similar client-facing roles. Proficiency in Salesforce and MS Office (Excel, PowerPoint, Word). Proven ability to resolve complex operational issues under tight SLAs. Proactive self-starter with strong problem-solving skills. Seniority level Mid-Senior level Employment type Contract Job function Customer Service Industries Technology Information and Internet Financial Services #J-18808-Ljbffr

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