Head of Customer Experience

4 weeks ago

Singapore PERSOL Full time

Head of Customer Experience & Insights

An exciting Head of Customer Experience & Insights role awaits in a cutting-edge, fast-growing organisation.
Job Purpose:
Lead customer experience strategy, insights, and service design to enhance satisfaction across all touchpoints.
Job Responsibilities:

  • Lead strategies to gather, analyse, and present customer feedback from multiple channels.

  • Use insights to recommend and implement improvements across customer journeys and services.

  • Develop and execute CX strategies, standards, and governance for consistent experiences.

  • Guide service design projects using human-centred design to enhance delivery.

  • Lead and mentor teams, manage budgets, and oversee vendor partnerships effectively.

Job Requirements:

  • Degree in business, service design, analytics, or related customer-focused disciplines.

  • Over 10 years' experience in customer experience, market research, or service transformation.

  • Proven leadership in developing and implementing CX strategies across organisations.

  • Proficiency in data analysis, survey tools, and visualisation platforms like Power BI.

  • Strong skills in process improvement, change management, and cross-functional collaboration.

The successful Head of Customer Experience & Insights must possess strong leadership, strategic thinking, and proven expertise in customer insight-driven improvements.

Submit your CV in Word format and help shape the future of customer experience, apply now at

PERSOLKELLY Singapore Pte Ltd
• EA License No.01C4394
• EA Registration No. R1330844 (Naveen Vasudevan)

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