IT Field Support Engineer

3 weeks ago

Singapore ST Engineering Full time
Overview

IT Field Service Engineers are technical staff in ST Engineering's IT organisation who keep IT assets in good working order and ensure that they run smoothly every day. They are first responders who assist users who experience technical difficulties when operating any IT resource, be it hardware or software. Field Engineers work closely with other technical experts like systems, network, database and application managers, software developers and end-users to ensure that technical issues are promptly attended to and resolved.

Responsibilities
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Planning and undertaking scheduled maintenance upgrades
  • Setting up accounts for staff, ensuring that they know how to log in
  • Engaging computer users to determine the nature of any problems they encounter
  • Ensuring record keeping on IT incident and service management system
  • Responding to breakdowns
  • Investigating, diagnosing and solving computer software and hardware faults
  • Supervising junior engineering and technical staff
  • Obtaining replacement or specialist components, fixtures or fittings
  • Repairing equipment and replacing parts
  • Managing inventory records of hardware, equipment, software
  • Managing stocks of equipment, consumables and other supplies
  • Coordinating and executing assigned IT project activities
  • Serving as SME in designated ICT areas such as VC or IT Asset handling and educating end-users on proper use and care of such IT hardware, software & systems
Qualifications
  • At least 1 - 3 years of experience using, configuring, troubleshooting and supporting the IT systems in a large capacity.
  • Able to interact well with users and work co-operatively with IT colleagues in other disciplines to successfully support end-users.
  • Location: Jurong East
Seniority level

Executive

Employment type

Contract

Job function

Information Technology

Industries: Industrial Machinery Manufacturing

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