Agency Ops Lead
1 week ago
The Service Delivery Manager is responsible for managing day to day support of large scale maintenance projects meeting customer’s requirements and service level agreements. The activities include: to ensure that the team conduct health check, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure to assist the Program Manager to train and guide junior team members. Project Delivery Act as a focal point for all support related queries and issues Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer Review with support team to ensure that all support tasks and deliverables meet quality and service levels Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD) Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD) Review and approve service request/enhancement effort, schedules and risk plans Review and raise resource requirement Responsible for resource forecasting and planning Review, monitor and report project health status Customer/Vendor Management Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes Business Development Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity Be involved in pre-sale activities Team Management Delegate tasks effectively by providing clear and specific instructions and goals Plan, track and monitor the tasks assigned to the team leader/ members Participate in leadership activities and providing performance feedback and developmental coaching Monitor and improve team performance, providing leadership, coaching, and performance management Qualifications Typically 6 years IT operations management experience especially in the area of EUCD management and support Strong knowledge in process improvement methodologies and tools Understanding of Software Development Lifecycle (SDLC) Degree in Information Systems, Computer Science or equivalent Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques. Able to lead, develop and maintain respectful and trusting relationship Proficient in written and spoken English Able to travel as required Preferably manage a user base on 1500 users #J-18808-Ljbffr
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Singapur, Singapore HTX (Home Team Science & Technology Agency) Full timeJoin to apply for the Lead Engineer/ Engineer, Ops Systems Sustainment Centre role at HTX (Home Team Science & Technology Agency) 2 weeks ago Be among the first 25 applicants Join to apply for the Lead Engineer/ Engineer, Ops Systems Sustainment Centre role at HTX (Home Team Science & Technology Agency) Overview You play an important role in the...
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Singapur, Singapore HTX (Home Team Science & Technology Agency) Full timeJoin to apply for the Lead Engineer/ Engineer, Ops Systems Engineering, Ops Systems (Post 2) role at HTX (Home Team Science & Technology Agency) What The Role Is You play an important role in supporting the implementation, readiness, and operations of ransomware-resilient recovery solutions. The job involves technical assessment, implementation and...
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Singapur, Singapore Home Team Science and Technology Agency (HTX) Full timeOverview As an Engineer/Lead Engineer (Ops Systems), you are responsible for the delivery and maintenance of ICT capabilities through effective planning, management, and deployment of resources. You will apply professional knowledge and expertise to support and enhance Home Team’s operational capabilities. Responsibilities Manage the maintenance or...
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Singapur, Singapore HTX (Home Team Science & Technology Agency) Full timePrincipal Engineer, Ops Systems Engineering, Ops Systems Sustainment Centre HTX (Home Team Science & Technology Agency) What The Role Is You play an important role in providing Information and Communications Technology (ICT) engineering service to Ops Systems Sustainment Centre in HTX. What You Will Be Working On Lead in Implementation and Deployment of...
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Lead Engineer/ Engineer, Corrections Ops
2 weeks ago
Singapur, Singapore Tech Full timeWhat the role is: The Engineer/Lead Engineer (Corrections Ops, Security Systems) will assist the Head (Corrections Ops, Security Systems) to ensure the continual operations of effective and sustainable security control systems and other operations and technology (Ops-Tech) solutions for Singapore Prison Service (SPS). This role involves project management,...
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Singapur, Singapore HTX (Home Team Science & Technology Agency) Full timeYou play an important role in assessing and enhancing the Operations & Support (O&S) management, reliability and availability of the various MHA Ops Systems (including but not limited to software, hardware, systems, services). What You Will Be Working On Evaluate budget papers submitted by project teams to ensure that the maintenance and operation support...
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Lead Engineer/ Engineer, Corrections Ops
2 weeks ago
Singapur, Singapore National Library Board Full timeWhat the role is: The Engineer/Lead Engineer, ICT Systems (Corrections Op Systems) will assist the Head, ICT Systems (Corrections Op Systems) to ensure the continual operations of effective and sustainable ICT systems and other operations and technology (Ops-Tech) solutions for Singapore Prison Service (SPS). This role involves project management, technology...
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Singapur, Singapore Home Team Science and Technology Agency (HTX) Full timeWhat the role is You play an important role in providing Information and Communications Technology (ICT) engineering service to Ops Systems Sustainment Centre in HTX. What you will be working on Lead in Implementation and Deployment of Ransomware-Resilient Recovery Solutions Design, implement and deploy end-to-end recovery architectures to restore systems in...
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Singapur, Singapore National Library Board Full timeWhat the role is: You play an important role in assessing and enhancing the Operations & Support (O&S) management, reliability and availability of the various MHA Ops Systems (including but not limited to software, hardware, systems, services). What you will be working on: Evaluate budget papers submitted by project teams to ensure that the maintenance and...
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IT Ops and Incident Manager
1 week ago
Singapur, Singapore Assurity Trusted Solutions Pte Ltd Full timeAssurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a...
