Technical Support

2 days ago

Singapur, Singapore KEENFINITY PTE. LTD. Full time

At KEENFINITY, we are a globally leading provider of innovative security and professional communication solutions. We offer more than just technology - we secure, connect, and amplify the moments that matter in life . With a heritage of quality and reliability, and a vision driven by innovation, we are shaping the future of communication, security, and manufacturing excellence. We exceed the expected. We proudly stand behind industry-leading brands such as Bosch, Electro-Voice, Dynacord, RTS and Telex — names that are synonymous with quality, reliability, and innovation. Whether it is ensuring security and peace of mind, delivering unparalleled audio experiences, or enabling clear and mission-critical communication, our technologies secure spaces, amplify voices, and deliver excellence . Job Description Act as a subject matter expert in both Pre and Post sales technical support and product application within the Regional Sales Office (RSO) and Country Sales Office (CSO) forwards customers. Responsible for resolving technical issues and proactively identifying and mitigating potential risks. Conduct comprehensive technical training sessions for internal staff and external customers to enhance product knowledge and competencies specific to the assigned product range. Work closely with Product Management to define and provide feedback to support development of appropriate product range in the region. Collaborate with CSO Sales Team to support the planning and reviewing of customer-specific solutions in tendering processes for large-scale projects. Job Requirements Diploma / Degree in a technical or engineering-related discipline. Proven experience in a technical role, including the ability to produce clear and professional technical documentation. Experience in the Video Systems industry is required. Good understanding of the market landscape, including competitor products and industry trends. Proficient in English, with good communication skills for engaging stakeholders at all levels, both internally and externally. Customer-focused mindset with a service-oriented approach. #J-18808-Ljbffr

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