Head of Product Communications

4 weeks ago

Singapore Rida Global Pte. Ltd. Full time

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We're an AI-powered startup disrupting logistics and last-mile deliveries. Our platform provides workflow automation and route optimisation for smarter, faster, more reliable operations.

Role Summary

You will own product communications and documentation end-to-end—turning complex features into clear narratives and build-ready docs for engineers, designers, customers, and partners. You'll sit at the intersection of Product, Engineering, Design, Ops, CS, and GTM.

Core Responsibilities

1) Product Documentation (DocsOps)

  • Lead all technical and user-facing documentation: onboarding guides, changelogs, feature how-tos, FAQs, and help center content.
  • Own low-level technical docs (e.g., schema references, API/webhook pages, backend workflows, infrastructure diagrams) in partnership with Engineering.
  • Manage UI/UX designer(s) for handoffs and ensure continuity from discovery → design → go-to-market.
  • Establish standards: information architecture, templates, style guide, versioning, review SLAs, and a measurable docs roadmap.

2) Product Marketing (PMM)

  • Own GTM communications for feature launches and updates—positioning, messaging, and audience-specific value props.
  • Translate technical capabilities into business outcomes for customers, partners, and investors.
  • Manage external channels and agencies (social, PR) to keep messaging crisp and consistent.

3) Internal Communications & Enablement

  • Drive alignment via structured updates (standups summaries, sprint notes, launch briefs, decision logs).
  • Build a self-serve documentation layer that reduces ops burden and scales trust.
  • Stand up AI-assisted docs workflows (RAG/LLM) with quality guardrails, source-of-truth curation, and approval paths.

Qualifications

  • 5+ years in B2B SaaS across product documentation, product marketing, or technical writing; experience leading cross-functional comms.
  • Portfolio with 2–3 samples (e.g., API/feature docs, launch briefs, help center articles).
  • Strong collaborator with engineers and PMs; able to simplify complex systems without losing accuracy.
  • Tools: Markdown/Confluence/Notion; OpenAPI/Postman for reference; Figma/Miro for diagrams; familiarity with docs-as-code is a plus.
  • Bonus: experience implementing RAG/LLM workflows, analytics for docs, and running enablement.

What We Offer

  • Impact: Join a small, ambitious team shaping AI-powered logistics in Singapore; work directly with C-level leaders.
  • Growth: Rapid responsibility, leadership runway; promotions based on merit and impact.
  • Compensation: Market-aligned salary, benefits, performance bonus (ESOP optional).
  • Environment: Practical AI at the intersection of operations, design, and engineering.

Reports to: CEO / CTO

How to apply: Send your resume and 1-2 product documentation/technical writing samples to .

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Product Management and Marketing
  • Industries Software Development and Transportation, Logistics, Supply Chain and Storage

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