FX IT Support Analyst

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Responsibilities

As a Lead of FX IT Support Asia in a dynamic and demanding environment, you will support market activities primarily for Front Office users based in Singapore, Hong Kong, Korea, and across APAC. You will address functional and technical issues impacting pricing, electronic market contributions, negotiations, and STP booking, while also being exposed to risk and P&L considerations.

Your key responsibilities will include:

• Ensuring the operational stability and availability of the Forex trading and booking application.
• Maintaining strong relationships with global Forex support teams, local helpdesk, IT development, infrastructure, and project management teams to ensure business continuity.
• Communicating with users to provide regular updates on incidents, requests, and enhancements, while tracking their status.
• Identifying areas for improvement and proposing transformations of existing processes for both business operations and production services.
• Mentoring and training junior support staff to enhance team capabilities.
• This is a hands-on support role requiring technical skills.
• Showing accountability for issues and topics in the FX chain by troubleshooting, cooperating with relevant teams, and providing solutions.
• Developing stronger production monitoring methodology and automating processes for continuous improvement.
• Managing prioritization of issues, and working closely with infrastructure and application development teams to analyze and resolve root causes.
• Conducting clear incident communication, timely follow-up on post-mortem, and challenging for target solutions.

The successful candidate is expected to operate with a high degree of autonomy while collaborating with team members to deliver required activities. This includes coordinating with IT department members and other business units, infrastructure, and external platforms. The role may involve engaging in project activities to enhance production services or collaborating with larger teams (typically in-house developers) for the implementation and handover of projects into live service.

Required Profile

• Extensive experience working in IT in technology solutions facing the Front Office in the banking industry, specifically for Forex markets.
• Excellent communication and interpersonal skills for engaging with both technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities.
• Experience working in high-pressure environments.
• A proactive and enthusiastic attitude suitable for a team-oriented, 24x5 global setup.
• Willingness to learn and adapt to various technologies and methodologies.
• Familiarity with Forex cash products; knowledge of Rate products or Options is preferred.
• Prior experience in large-scale global application support and/or development, with strong experience working remotely, particularly for Forex markets.
• Able to work with a sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
• Ability to technically analyze problems and employ technical skills to overcome them.
• Ability to work in a team environment.
• Self-motivated and delivery-focused individual.
• Broad knowledge in pre-trade and post-trade activities, with the ability to understand the big picture and react accordingly.
• Proven written and verbal communication skills at a business level, with the ability to develop long-lasting relationships with all management levels.
• Functional knowledge and work experience in OTC FIC derivatives, especially FX Cash and Options, are preferred.

Technical Skills

• Proficiency in Windows and Unix/Linux operating systems.
• Experience with SQL databases (Postgres, Oracle, Sybase).
• Understanding of trading processes, including FIX connectivity, order management, pricing, and market making.
• Familiarity with ITIL framework processes for incident and problem management.
• Knowledge of observability and monitoring tools (e.g., ELK, Grafana).
• Understanding of object-oriented programming languages such as C# .NET and Python is a plus.

Behavioral Skills

• Client - Understanding and Respect: Listening to clients and colleagues to understand and anticipate their needs.
• Team Spirit - Synergies: Prioritizing cooperation within and outside the team.
• Innovation - Simplification: Making ideas and processes simple.
• Responsibility - Risk awareness: Constantly being aware of risks.
• Responsibility - Performance: Striving for high performance.
• Commitment - Sustainability: Developing skills and knowledge continuously.

Note: Only shortlisted candidates will be notified.