Commercial Director, APAC
3 weeks ago
About Oliver
From our founding as a 19th Century manufacturing company to our emergence as a 21st Century global leader in medical packing, our legacy has been one of innovative products and a commitment to excellence. One size doesn't fit all therefore we bring the flexibility to meet the specific demands of each package required. We believe every healthcare product should be protected with the same care that goes into its design and production. Though we've had international customers across the globe for many decades, our commitment to them is unwavering. Our owners believe in long-term investments and our expansions around the world and in the U.S. are further testament to our commitments in being the best healthcare packaging partner.
Position Summary
This role provides leadership to the Sales and Customer Care team in APAC. Responsible for on-boarding, leading and coaching team members, while achieving year over year growth, and sustaining high net-promoter-scores. The role is responsible for customers in Asia-Pacific (Asean, ANZ, Korea, Japan, India) within the medical device, pharmaceutical, biologics and diagnostics segments.
The role can be based either in Singapore or Malaysia and will collaborate with technical and marketing leaders in Singapore, along with plant managers in the U.S., Europe, China and Malaysia in order to grow our customer base while improving service levels.
Reporting to the General Manager, the Commercial director will help develop short and long-term plans focused on customer acquisition, channel strategy and will focus on the execution of those plans.
Primary Responsibilities
- Achieve year-over-year profitable sales growth by developing a high performance, best in class sales team in the industry. Hire, coach, motivate and drive team members
- Work closely with management and peers in the US and EMEA to optimize global growth opportunities. Contribute to and re-direct Asia-Pacific strategic imperatives in accordance with market and competitor dynamics
- Monitor the performance of the sales team with effective metrics, reports and communication
- Ensure that all sales activities are in accordance with the guidelines of the Berwind Code of Conduct
- Plan and implement a system that creates clear and focused goals, including individual territory sales and bonus targets. Responsible for creating and managing the sales incentive plan that achieves the businesses goals
- Provide high standards of ongoing training for team members in selling skills, product knowledge and financial literacy to ensure ability to create customer value through strategic selling
- Own the development, update and communication of accurate sales forecast for the region Achieve forecasted sales by following (and, if necessary, adjusting) written plan of action.
- Develop robust plans for profitable sales growth, new business opportunities, implementing price increases, expense controls, and key
- Own the development, update and communication of accurate sales forecast for the region Achieve forecasted sales by following (and, if necessary, adjusting) written plan of action.
- Provide high standards of ongoing training for team members in selling skills, product knowledge and financial literacy to ensure ability to create customer value through strategic selling
- Plan and implement a system that creates clear and focused goals, including individual territory sales and bonus targets. Responsible for creating and managing the sales incentive plan that achieves the businesses goals
- Ensure that all sales activities are in accordance with the guidelines of the Berwind Code of Conduct
- Monitor the performance of the sales team with effective metrics, reports and communication
- Work closely with management and peers in the US and EMEA to optimize global growth opportunities. Contribute to and re-direct Asia-Pacific strategic imperatives in accordance with market and competitor dynamics
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