VP - SD Banking Operations

3 weeks ago

Singapur, Singapore HSBC Global Services Limited Full time

We are currently seeking a high calibre professional to join our team as a VP - SD Banking Operations . In this role you will: By achieving cost savings for Bank through elimination of non‑value added transactions/work, standardizations, streamlining and automation. To manage and reduce operational losses and errors in operation. Maintain a high operational standard across all processes to deliver outstanding service quality for our internal and external clients. Ensures that Service Level Agreements agreed with the businesses are met consistently by the teams onshore and offshore. Provide strategic guidance and direction to managers responsible for driving Operational Excellence (OpEx) and Continuous Improvement (CI) initiatives across various teams. Shape and promote a culture of innovation that drives sustainable change in alignment with the bank's value streams to have exceptional customer journeys, boosts operational efficiency, risk mitigation and ultimately meeting saves targets. Ensure the alignment of multiple initiatives with strategic objectives and regulatory developments. Guiding and championing service performance excellence across multiple teams, effectively translating strategy into action and improving customer journeys, while effectively managing stakeholder relationships with the Business and within Operations. Proactively participate and contribute to project implementations and initiatives. Maintaining internal control standards of the bank, including the timely implementation of internal and external audits points together with any issues raised by external regulators. To manage and mitigate any risks in relation to processes and transactions in GSC and compliance to Group Compliance Policy and Global Standards. To be successful you will: A university degree. Experience in managing a team, good interpersonal skills, strong knowledge of operational processes, a strong analytical mind and related regulations is required. Opening up a world of opportunity HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. #J-18808-Ljbffr

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