Food and Beverage

1. Sales & Business Results • Consult and is accountable for creating a positive work environment while working closely with the Direct Supervisor and Outlet Team to create and accomplish business, in terms of QSC, Sales, People and Profits objectives.• Adhere to Han's standards and service levels to increase sales and minimize costs, including food, beverage, supplies, utility and labor costs.• Utilise all informational resources available including P&L and Customer Feedbacks information and etc, to identify opportunities and threats and develop business plan to optimise organisation potential.• Develop recruitment and training plan with supervisor to ensure stores are appropriately staffed with productive staff.• Support and assist immediate superior towards achieving store and area results.• Ensure service staffs perform suggestive selling at all times to increase sales, average check and meet promotion target.• Ensure proper execution of market wide promotions.• Monitor and analyse outlet's business results. Initiate and periodically develop business plan to improve stores' results with supervisor.• Support, coach and coordinate implementation and execution of new products and business/ training processes consistently within the store.• Follow up and lead the team to meet outlet's Monthly Sales and New Product Promotion Targets.• Collate customers' feedbacks and suggest ideas or recommend actions.• Suggest Local Store Marketing activities for the outlet, monitor and evaluate the results and effectiveness.• Engage in effective resource deployment to optimise resources for assigned outlets.• Assist Area Manager to achieve business results and optimizing the resources which include people deployment, stocks, coaching or training, etc.2. Safety & QSC • Support, coach and consult team to produce consistently high levels of QSC, safety and sanitisation standards and guidelines.• Comply with company's guidelines and empowerment to recover customers.• Manage customer complaints of the assigned stores professionally and timely.• Submit Incident Report inclusive of actions taken for customers' feedbacks and stores' incidents timely according to company guidelines.• Ensure storage and usage of food products/ingredients based on First-In-First-Out and First-Expire-First-Out guidelines.• Ensure that proper security procedures are in place to safeguard staff, customers and company assets.• Ensure safe environment to reduce the risk of injury and accidents. Complete incident reports promptly in the event a customer or employee is injured.• Conduct Outlet's Cash Audit, Food Safety and QSC Audit. Develop action plan where necessary.• Uphold Han's and outlets' image and cleanliness in ensuring store structures, equipment and fixtures are in good condition, clean and housekeeping duties are performed routinely.3. People Management • Display and reinforce teamwork and people skills to gain commitment from outlet team to deliver Excellent Food Safety and QSC standards.• Plan, recruit and interview based on stores needs and ensure staffing objectives are met.• Manage shift arrangements including provide daily operational decision, positioning, scheduling and planning of staff.• Train and develop staff to ensure that assigned store is adequately staffed in order to maximise sales potential, operational efficiency and reduce staff turnover.• Equip, enforce, educate and consult with all staff on appropriate HR policies, labour laws, security and safety procedures.• Conduct performance appraisals and provide valuable input based on defined goals and objectives for each direct manager and staff.• Ensures that individual development plans for service & kitchen team to Outlet Leader (all managers and staff) are implemented as per guidelines or/ and plans.• Conduct orientation including safety briefing, and oversee the training of new direct employees.• Consult with supervisor on building staff commitment and assist with plan to increase employee's loyalty, satisfaction and pride.4. Administrative and others • Ensure stores perform shift control and all tasks consistently in accordance to standards.• Responsible for daily sales deposit stocks ordering, month-end inventory and petty cash reimbursement in place.• Review stores' sales projection and complete Weekly Store Schedules to maximise the use of labour and achieve sales.• Review and approve stores' working hours.• Co-develop, execute and follow up stores' action plans in terms of People, Food, Safety, QSC, Sales and profit with supervisor.• Perform at least one opening and one closing shift weekly at each of the assigned stores.• Perform any other duties and responsibilities as assigned by the Direct Supervisor.Requirements • Nitec/Diploma in Food & Beverage Services Management or equivalent.• Minimum 2 years of outlet managerial experience.• Preferably working experience in the Front & Back of House Operations.