Quality Systems Specialist

We are looking for a talented Quality Systems Specialist to join our team in Pandan Ave, Singapore. This will be following Onsite work model.

Acts as an extension of senior management ensuring a positive customer experience while being the representative of senior management to others. Provides administrative support and performs numerous duties, including scheduling, writing correspondence, emailing, overseeing visitors, routing callers and answering questions and requests.

In this role, you will make an impact in the following ways:

Key responsibilities:

• Anticipates to the needs of senior management and manages his/her schedules. Arranges and coordinates travel arrangements including expense reports and visa/passport requirements.
• Gathers, compiles, verifies and analyses information for management' use in documents such as memos, letters, reports, speeches, presentations and news releases.
• Facilitates smooth communications between senior management and coworkers and between senior management and external parties such as media, customers, vendors and the public. Maintains the security and confidentiality of management' records and files.
• Monitors, reviews and approves standard expenditures to ensure the activities of the office are conducted within established budgets.
• Reports required information on a regular basis as assigned (e.g. monthly).
• Performs various tasks using independent judgement and discretion; e.g., preparing documents and presentation materials; screening and responding to incoming correspondence, inquiries, and phone calls; drafting letters and official information releases; arranging and attending meetings; taking and distributing minutes.
• Act as formal resource for colleagues with less experience.
• Completes other activities for senior management upon request and/or as required.

To be successful in this role you will need the following:

• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem-solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
• Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.

Preferred Qualification:

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.
• Supports the Quality Systems Manager with compliance by ensuring company policies, processes and standards are effectively implemented.
• Leads the planning and completion of ISO 9001 internal audits for the site. Gathers and analyzes data from internal audit findings to make recommendations to leadership team on improving the Quality Management System.
• Engage with Global NRP QA Corp team to lead changes needed for the site. Supports collection and/or calculation of input metrics related to the quality system, scorecards for the Corp.
• Key administrator for CQMS and Document Management System. Supports the key business processes documentation and maintenance, entry of documentation and identifies problems needing addressed, including follow up on overdue approvals, reviews, ownership changes, etc. Helps maintain the quality system documents prescribing the quality management system, the documented procedures or reference to them, and a description of the interactions between the processes of the management system.
• Engages in preparation and analysis for Quality Management reviews (including but not only customer satisfaction), communicates and maintains follow-up actions.
• Provides information as necessary to external auditors or certification bodies, complying with content, timing, and format requirements.
• Delivers/Facilitates specific quality systems related education, e.g., application user training, internal auditor training)
• Responsible for applicable systems related to plant customer issues such as corrective action requests, supplier corrective action requests, nonconforming material reports, etc.
• Conduct of SOX audits and driving corrective actions from our GSCS team for any non-conformities to claims processing found.
• Co-administrator for SMARTLPA system and lead for changes/updates on process audits.