Account Support Manager

3 weeks ago

Singapore Expeditors International of Washington, Inc. Full time

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 19,000 trained professionals
  • 350+ locations worldwide
  • Globally unified systems
Job Description

Focus on developing and retaining business for District and Retentionaccounts by uncovering growth potential and building good relationship withcustomers.

JOB EXPECTATIONS & KEY RESPONSIBILITIES

  • Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
  • Develop relationships beyond the main point of contact at all locations.
  • Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
  • Initiate value add solutions based on Expeditors service offerings and technology.
  • Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
  • Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
  • Establish and monitor performance standards according to agreed KPI's.
  • Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
  • Highlight and escalate customers at risk.
  • Manage integrity of shipment and performance data.
  • Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
  • Ensure customer is properly set up in CRM & Customer Account according to CHQ expectations.
  • Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
  • Achieve and maintain acceptable scoring of related KPI measurements including the engagement of corrective measures when applicable.
  • Support the Accounts Receivable process of the customer internally within Expeditors.
  • Take up additional tasks/ projects as required by CRDM to support the company's goal of business retention.
Qualifications
  • University or equivalent business qualifications
  • Minimum 3 years Expeditors' or industry experience
  • Proficient in MS Office and CRM software
  • Ability to communicate up and down management hierarchy with equal effectiveness
  • Strong analytical skills
  • Proven problem solving and interpersonal skills
  • Charismatic with an ability to connect
Additional Information

ONLY THOSE CURRENTLY RESIDING IN SINGAPORE NEED TO APPLY

All your information will be kept confidential according to EEO guidelines.

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