Business Support Engineer, Telco

Business Support Engineer, TelcoBusiness Support Engineer, Telco Responsibilities* Partner with Meta’s Business Partners & Clients to help them deploy Meta Products at scale* Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world* Manage technical relationships with Meta partners, providing technical support and handling service outages* Gain in-depth experience of one of our business products and how best to deploy them and troubleshoot them* Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service* troubleshoot partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues* Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available* Communicates partner needs to the Meta product teams to improve people’s experience with our products* Helps scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-functional and global context* Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including some weekends)* Proactively analyzes information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team* Use your problem-solving skills to resolve business problems* Regularly frames and considers issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact* Thinks through execution from end-to-end and uses early communication and judgement to understand how actions may impact other stakeholders* Effectively manages key relationships with multiple cross-functional partners, demonstrating leadership by facilitating communication of the team and nurturing Cross Functional relationships* Regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management* Constructively challenges priorities and/or the direction of a certain project while identifying areas where we can pause, remove roadblocks, reprioritize resources or stop pieces of work* Make informed decisions and recommendations based on the reprioritization of competing needs* Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goalsMinimum Qualifications* Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience* 5+ years of experience as a Support Engineer, Service Engineer or similar* Understanding of Messaging Operations and related technologies (IP Stack, VPN, SMPP, SS7), Value Added Services Platforms (SMS Firewall) and Telco Infrastructure (PGW, GGSN, etc.)* Proven experience as a Support Engineer, Service Engineer, or similar* Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, AWS, etc.)* Proven experience in API development on cloud based infrastructures* Proficiency in full-stack development with experience in the full web stack, SOAP, and REST-API technologies and architectures* Experience in communicating with technical and business audiences and creating technical documentation* Solid understanding of IT infrastructures and network protocols on different layers, with demonstrable knowledge of different data exchange formats and protocols* Experience assessing, analyzing, and resolving operational issues using data* Experience managing multiple concurrent projects and driving initiatives in a cross-functional environmentPreferred Qualifications* Experience working across a global team, solving problems, and designing business operations* Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems* Proficiency in PHP/Hack and JavaScript/ReactAPPLY NOW## Find your roleExplore jobs that match your skills and experience. Search by technology, team or location to find an opening that’s right for you.#J-18808-Ljbffr