Enrichment Centre Manager

4 days ago

Singapur, Singapore - Full time

Overview

We are seeking an experienced Enrichment Centre Manager to lead operations, enrolment growth, and parent engagement at our centres. You will play a pivotal role in driving new student sign-ups, managing day-to-day centre operations, and ensuring a high-quality experience for both parents and students.

Key Responsibilities
  • Sales & Enrolments (Primary KPI)
    • Lead enrolment activities: parent consultations, centre tours, follow-ups, and closing new sign-ups/renewals.
    • Work with marketing to develop lead generation strategies.
    • Track enrolment data and identify opportunities to maximise conversions.
  • Customer Experience & Parent Relationships
    • Act as the primary contact for parents, handling queries and resolving concerns.
    • Build long-term trust and rapport with parents and students.
    • Encourage parent testimonials and online reviews.
  • Team Leadership & Staff Supervision
    • Lead and coach centre staff, ensuring service and performance standards are met.
    • Conduct regular check-ins, reviews, and guide staff in daily operations.
  • Centre Operations & Programme Quality
    • Oversee daily centre operations, including class/event readiness.
    • Ensure safety, compliance, and smooth programme delivery.
    • Monitor payroll verification and centre documentation.
  • Reporting & Administration
    • Maintain accurate enrolment, invoicing, and payment records.
    • Submit regular performance and operations reports to management.
Requirements
  • Diploma or Degree in Business, Education Management, or related field.
  • Minimum 5 years in the education/enrichment sector, with at least 2 years in a supervisory/leadership role .
  • Proven track record in enrolment sales , meeting monthly KPIs, and parent engagement.
  • Strong leadership, communication, and interpersonal skills.
  • Organised, proactive, and results-oriented.
  • Comfortable using CRM systems and reporting tools.
  • Willing to work weekends and evenings as part of a 44-hour work week roster.
  • Willing to rotate across multiple centres (Toa Payoh, Bukit Timah, Clementi, Pasir Ris).
Working Hours & Roster
  • 44 working hours per week (includes weekends).
  • Current rest days: Monday & Tuesday (subject to change as roster grows).
  • Weekend operations: First class starts 9:00am; last class ends 6:30pm. Team reports from 8:00/8:30am until 7:00pm. Roster details will be finalised after selection.
What We Offer
  • Competitive salary + performance incentives.
  • Career progression opportunities in a reputable education brand.
  • Training and professional development.
  • Supportive and dynamic team environment.
Apply Now

If you have the drive to grow enrolments, lead teams, and deliver a top-tier parent experience, we welcome your application.

EA Licence No.: 22C1307
EA Reg. No.: R

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