Head of Product Communications

3 weeks ago

Singapur, Singapore rida.ai Full time

Join to apply for the Head of Product Communications role at rida.ai

Base pay range

SGD8,000.00/yr - SGD10,000.00/yr

We are AI-powered start up seeking to disrupt logistics and last-mile deliveries. We are hiring a Head of Product & Strategic Communications to lead communication and documentation across internal cross-functional teams, customers, and external stakeholders.

Responsibilities
  • Product Documentation: Lead technical documentation and user enablement materials for all products and platform features — ensure new feature development, changelogs, and onboarding flows are up-to-date and structured — by working closely with tech & product teams
  • Lead the creation and management of low-level technical documentation, including schema references, API docs (if applicable), backend workflows, and infrastructure diagrams—bridging the gap between product and engineering.
  • Manage UI/UX designer(s) and oversee design handoffs, documentation, and continuity from product discovery to go-to-market delivery.
  • Ensure design and documentation output aligns with broader product marketing and customer education goals.
  • Product Marketing: Own the end-to-end GTM comms for new product features and updates—bridging product, ops, and commercial messaging.
  • Translate technical features into business outcomes for customers, partners, and investors.
  • Manage external channels and comms agencies for social media, press, and media alignment—ensuring our messaging reflects our innovation and operational leadership.
  • Internal Communications: Drive internal visibility and alignment across teams through structured communications (standups, sprint planning summaries, key decisions, company updates, product launch briefings, etc.).
  • Work with team to build AI-powered scalable documentation standards and tooling integrated with retrieval and LLM-powered workflows.
  • Creating a self-serve documentation and comms layer that reduces ops burden, increases speed, and scales trust.
Qualifications
  • Experience: 4+ years professional experience in creating and maintaining technical product documentation (e.g. user onboarding guides, API documentation, change logs, etc.) in tech or SaaS environments; and ideally product marketing & external comms as well
  • Familiarity with developer documentation tools and basic diagramming tools (e.g., Miro, Figma).
  • Ability to work closely with engineers and product managers to understand complex features and systems.
What We Offer
  • Impactful Role: Join a small, ambitious team disrupting logistics in Singapore. Have a direct hand in shaping our product strategy, design standards, and user experiences. Work side-by-side with C-level execs.
  • Growth Opportunities: Accelerate your career, expand leadership skills, and take on significant responsibilities fast. We promote based on merit and impact—not tenure or age.
  • Competitive Package: Market-aligned salary, benefits, and performance bonuses.
  • Cutting-Edge Environment: Work at the intersection of AI, operations, and design. Collaborate with technologists and innovators pushing the boundaries of last-mile delivery.
Seniority level

Director

Employment type

Full-time

Job function

Product Management and Marketing

Industries

Transportation, Logistics, Supply Chain and Storage

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