Call Center Operator

4 hours ago
singapore PERSOL Full-time
Customer Service Officer (Call Centre)

Location: Changi / Jurong East (Need to be open to both locations for 3 months training period)

Contract

12 Months (renewable / convertible) - 3 months training

Working Days

4 weekdays + 1 weekend

Working Hours

Any 8 hours between 1PM to 12 Midnight; example 1PM to 10PM or 2PM to 11PM or 3PM to 12AM

Salary

Up to $3,600 + Shift Allowance

Job Description
  • Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
  • Ability to understand customers’ needs and provide appropriate solutions and attention.
  • Identify cross-sell opportunities during customer interaction.
  • Consistently deliver quality service to our customers to achieve total customer satisfaction.
  • Solicit customers feedback and identify problem trends for improvement actions.
Requirements
  • Customer service / Call Centre experience is an advantage
  • Great interpersonal & positive attitude
  • Proficient in MS Office

PERSOL Singapore Pte Ltd • UEN No. E • EA License No. 01C4394 •EA Registration No. R (Lok Ding Hann) By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd (\"PERSOL\") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence (\"AI\") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at ••••@persolapac.com.

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